PLS 3rd Learning is an education technology company that provides innovative solutions that help educational institutions streamline their operations and achieve their goals. Our platforms are trusted by thousands of users, and we are committed to delivering exceptional value and service to our customers.
This position is a hybrid work model that allows employees to work both remotely and on-premises in our Buffalo, NY office. Applicant must be able to work in the Buffalo office on a regular basis as needed.
Position Description
We are seeking a strong, self-motivated Customer and Product Support Specialist with a positive mindset to join our team. This role involves multi-faceted duties and responsibilities providing outstanding support to both external customers and our internal team. The successful candidate will engage daily with a web-based platform designed for school and education leaders, support internal project teams, and perform various administrative tasks.
Key Responsibilities
Offer general administrative assistance, including maintaining our customer relationship management (CRM) system as well as customer data updates to our product platform.
Ensure data integrity and identify potential improvements in our processes.
Provide phone, email, and instant chat support to users of our web-based platform for education leaders.
Document customer success materials and maintain user manuals and internal processes.
Understand and promptly respond to requests from internal team members and external customers.
Participate in project planning, reflecting on usability and technological implications.
Conduct Quality Assurance testing as needed.
Organize and maintain our CRM system.
Create, track, and process purchase orders working internally with our team.
Collect data with data integrity to support reporting features and various internal teams.
Qualifications
Minimum of 2 years of professional experience in education, customer support, public relations, communications, administration, or related fields.
Bachelor’s Degree preferred.
High-level proficiency with internet searches and Microsoft Office Suite.
Experience with Salesforce or similar CRM preferred.
Skills and Abilities
Exceptional attention to detail, analytical and organizational skills.
Excellent technical skills, with the ability to troubleshoot and solve problems independently.
Professional phone and email etiquette with a strong customer service orientation.
Strong verbal and written communication skills.
Ability to multi-task, prioritize projects, and work independently as well as part of a team.
Dedication to continuous improvement and professional growth.
Ability to learn new software applications quickly.
Positive mindset and engaging personality.
Physical Demands and Work Environment
Routine sitting, walking, talking, and hearing; using hands to keyboard.
Occasionally required to move around the office.
Specific vision abilities required include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Some lifting up to 20 pounds.
Travel Required
May require minimal travel dependent on company needs.
PLS 3rd Learning is an equal opportunity employer and uses E-Verify to confirm the identity and employment eligibility of all new hires.
Employment type
Full-time
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