Customer Integration and Support Manager

BioIntelliSense is ushering in a new era of continuous health monitoring and clinical intelligence for Remote Patient Monitoring (RPM) and Screening (COVID-19/Infection). Our medical-grade Data-as-a-Service (DaaS) platform seamlessly captures multi-parameter vital signs, physiological biometrics and symptomatic events through an effortless patient experience. The FDA-cleared BioSticker™ and BioButton™ devices make remote monitoring and early detection simple. Through the platform’s advanced analytics, clinicians, patients, and employers will now have access to high-resolution patient trending and reporting to enable medical grade care at home, and medical grade screening in the office, school, or residence. For more information on how BioIntelliSense is redefining remote patient monitoring through medical-grade and cost-effective data services, please visit our website at BioIntelliSense.com.

The Customer Integration and Support Manager is responsible for the interface development, BioHub gateway setup, customer configuration, planning, and maintenance related to customer or partners implementing the BioIntelliSense medical device monitoring solution. This position will play an active role in complex projects such as Cloud-based, EMR, RPM or other applications for registering BioIntelliSense devices, sending discrete data and notifications, initial gateway setup and testing on customer’s enterprise networks, facilitating initial activities with customer service for support, acting as a technical collaborator, subject matter expert, and task/assignment resource. The role also works with R&D on new data types and notifications to implement support to deliver these messages via our integration engine.

Customer integrations are supported by best-in-class integration engines to transform/modify data streams as required from native JSON to HL7, FHIR or other formats as required by customer. BioIntelliSense’s goal is to meet the customer where they are at by adapting to their supported integration formats.

What You'll Be Doing

• Implement client configurations in BioCloud, client connections for registering devices and delivering data, alerts and BioReports
• Document all client configurations and follow change management processes for new data types, alerts, or other configuration changes
• Lead BioHub installation into client’s enterprise networks including initial setup and testing followed by supporting client installation of all required BioHubs to support the implementation including any firewall and security settings
• Support partner SDK integration into their Mobile Applications
• Inform/educate new and existing client integration resources on data types, report and alert options and the related interface documentation
• Integration support for live implementations when contacted by customers or escalated by BioIntelliSense’s Customer Service team
• Create scope statements and plans, defining size and planning parameters of projects or multiple groups/ tasks
• Daily customer integration support for in-flight implementations
• Perform project management work to include Customer process evaluation for current and proposed data flow, detailed system specifications, deployment, testing, and validation
• Support of domestic and international clients requiring adjustments of work day to accommodate periodic meetings and reviews
• Provide technical sales support for BioIntelliSense sales opportunities as needed
• Solicit market feedback to drive feature requests for the product roadmap and collaborate with Product, Data Science, and Engineering on new features, data types and alerts
  
  
  

What You Bring

• Experience with the Rhapsody integration engine, including setting up connections with EMRs is required
• 3 or more years of professional work experience in healthcare integration
• Knowledge of enterprise IT firewall rules and security tools to support BioHub installations
• Familiar with Cisco WAPs, Cisco ISE, NAC deployments for devices
• Experience with security requirements including encryption, certificates, and VPNs
• Experience with Bluetooth wireless communications profiles and protocols
• Experience with monitoring device network status and related support
• Knowledge of APIs, JSON, HL7 and FHIR
• Hands-on experience with scripting and API tools such as Postman.
• Understanding of HIPAA requirements and compliance
• Knowledge and technical understanding of interfaces, sequence diagrams and database concepts
• Experience with providing healthcare related integration support and maintenance
• Communicates well and builds strong relationships with customers
• Demonstrated technical writing and flowchart skills and the ability to effectively communicate with customer, managers, and executives on technical and business issues
• Demonstrated strong organization, time management and project management skills
• Ability to collaborate with customers in both pre-sales and post-sales environments
• Proficient in Excel, Word, and PowerPoint skills and ability to independently produce documents
• Proficient in collaboration tools such as Teams, Confluence, SmartSheets, Jira, and Slack
• Ability to manage and complete projects in a timely manner
• Background in Healthcare Information Technology, Computer Science, or related field is required
• Minimum of three years of IT data services experience, software implementation and support
• Bachelor’s Degree in Information Technology, or Computer Science from an accredited college or university
• CCNA preferred
  
  
  

You're excited about this opportunity because you will:

Join a fast-growing company and grow right along with us

Work on challenging and interesting tech problems which reshape the future of healthcare

Get the chance to work on cutting-edge technologies

Make a large impact across the company through business deliverables and continuous innovation

Opportunity to build solutions and organizations

Why You'll Love Working at BioIntelliSense

We are leaders - Leadership is not limited to our management team. It's something everyone at BioIntelliSense embraces and embodies.

We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead BioIntelliSense and healthcare industry is what we do.

We are learning - We're not afraid to dig in and uncover the truth, even when it's inconvenient. Everyone here is continually learning on the job.

We have great benefits - Medical/Dental/Vision/Life, disability (STD & LTD), 401(k) auto contribution program, 11 paid holidays per year, generous paid time off and a weekly lunch perk.

BioIntelliSense is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran, disability status or any other status protected under federal, state or local law.