Customer Service Representative

A Little About Us

Oats Overnight is changing the way people eat breakfast, and since launching in 2016, our high protein spoon-free oatmeal has been enjoyed by over 1,000,000 customers. We are scaling quickly in both direct-to-consumer and retail with the goal of becoming a household brand. We have end-to-end control of all phases of the business, producing and fulfilling the product in-house, which is extremely rare for companies our size. This allows us to create new flavors and products quickly and is a tremendous advantage for our brand – we’re able to give customers a behind-the-scenes look at what we do, highlighting our people and process in content. Being vertically integrated also enables us to incorporate customers directly in the development process.

A Little About How We Do Things

Starting with our founder/CEO and extending to multiple teams across all departments, many of us come from non-traditional backgrounds. This is a superpower – we are not stuck in traditional industry patterns, but instead leverage extreme rationality and first principles thinking to solve problems and find new opportunities. This is a special place to work, and our team is what makes it that way; this is why every employee is also an owner. As such, there is a high level of expectation for all team members.

What We’re Looking For

• Someone that can partner and influence at all different levels
• Not afraid to get out into a manufacturing operations environment to work shoulder-to-shoulder with plant leadership to resolve problems and challenges.
• Ability to handle multiple priorities and navigate in a fast-moving environment
• Expectations will be clearly set, but an ambitious approach to the work is key
• Ability to artfully convey even subtle or complex messages clearly, as appropriate for the topic and audience.
• A relentless drive to get things done.
• Curious and entrepreneurial mindset.
• Enjoys working in a highly collaborative and supportive team environment
• Flexible, willing, and quick to learn new processes, new technology, and new ways of thinking.
  
  
  

What’s The Job?

Oats Overnight is committed to providing world-class customer service, and we are looking for passionate, dedicated, and hardworking customer service representatives who are looking to start a career in providing top-notch customer service.

What You’ll Be Doing, Stop Scanning and Read This Part

• The bulk of your daily tasks will include interacting with customers over email.
• You will be delighting customers by providing quick and effective solutions for their problems and requests.
• Reaching out to subscribers and customers to understand their needs and improve their experience.
• Contributing to developing and improving our processes for managing customer satisfaction.
• Educating customers on our products and services.
• Discussing subscription benefits.
• The role is primarily based on written communications
• Other duties as assigned
• Other duties as assigned
  
  
  

What You’ve Done And Who You Are

• Experience and desire to support a culture built on collaboration, sharing of ideas and celebration of successes as well as drive for positive outcomes with cross-functional teams.
• High School Diploma or equivalent at a minimum
• Previous Customer Service experience, sales experience, and/or retention experience preferred
• Reliable internet required. Must be able to direct connect to router if needed
• Strong written and oral communication skills.
• Self-motivated.
• Strong computer skills.
• Someone that is empathetic, team-oriented, and always ready to help your teammates.
• Comfortable working up to 40 hours a week. Available and willing to work evening hours/weekends.
• Experience and desire to support a culture built on collaboration, sharing of ideas and celebration of successes as well as drive for positive outcomes with cross-functional teams.
  
  
  

Why You Might Like Working Here

• This is going to be fun.
• Casual, friendly culture. We’re serious about what we do but we don’t take ourselves too seriously.
• We are a fast-growing company, and you will have stock options.
• High growth potential with opportunities to expand
• Free oatmeal. It’s very good.
• Why You Might Not Like Working Here
• It’s not a cushy job, the bar is high
• We are growing quickly and have a fast-paced work environment.
  
  
  

Physical Demands

• Prolonged periods sitting at a desk and working on a computer
• You must be able to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards
• You must be able to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards
  
  
  

The Perks

• Full Benefits; Medical, Dental, Vision and Life
• Monday - Friday Schedule
• Weekly Pay
• Stock options, every employee is an owner
• Free, delicious oatmeal
  
  
  

And last but never least….

We value people who roll up their sleeves and support their fellow team members. We embrace diversity and encourage equal opportunity every chance we get, and we look forward to learning from people whose backgrounds, skills, and perspectives challenge and enrich our own.

Oats Overnight provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Oats Overnight complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.