Customer Service Representative

Title: Customer Service Professional

Location: Remote. MUST Reside in one of the four states (Washington, Oregon, Idaho, Utah)

Duration: 8 Month contract to convert to full time

• We are seeking highly skilled professionals who can provide Professional service to Medicare Advantage members while multitasking using web-based tools in a Windows environment.
• Customer Service Professional will have a high school diploma or equivalent and 1 year customer service call center experience or 1 year customer service experience such as insurance, retail, banking, restaurant, hospital medical office or other experience with extensive customer service contact or equivalent combination or education and experience.

Minimum Requirements:

• Successful candidates will have strong sensitivity, empathy, active listening skills and outstanding phone etiquette.
• Previous Salesforce and/or Radar experience is preferred, but not required.
• Government Programs related jobs, demonstrated thorough knowledge of State and Federal regulations.
• Keyboarding skills of 30 wpm with 95% accuracy.
• Proficient PC skills and prior experience in a PC environment.
• Demonstrated knowledge of medical terminology and coding preferred
• Ability to apply mathematical concepts and calculations.
• Ability to communicate effectively orally and in writing with understanding and ability to apply correct punctuation, spelling, grammar and proof-reading skills
• Demonstrated ability of strong customer-service skills, including courteous telephone etiquette
• Ability to make decisions and exercise good judgment in a complex and rapidly changing environment.
• Ability to adapt to a fast-paced environment and learn, retain, and interpret new or evolving information, procedures, and policies and communicate them effectively.
• Ability to work under stress and pressure and respond to inquiries with tact, diplomacy and patience.
• Ability to work in a team environment
• Ability to exercise discretion on sensitive and confidential matters
• Demonstrate initiative in researching and resolving benefit, and eligibility issues.