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Nicole Heger, PHR, SHRM-CP
Human Resources Manager and Recruiting Professional
Our Client, a well-established 3PL organization, is looking for an experienced Customer Service Lead to join the team. This person will be responsible to drive customer satisfaction through the ownership of daily execution for designated branch, including Customer Service, Technical Support, Onboarding, order delivery, and warehousing.
Responsibilities:
Ensure all project activities and deliverables are completed on-time, within scope and budget
Drive training & change management
Speak with customers that require high-level escalation
Capture and report data measuring CS practice KPIs across departments
Capture and report data Customer Health scoring and CSS focus
Proactively manage resource plan to ensure resource availability and allocation
Develop and maintain detailed project plans to track and report progress
Qualifications:
High school diploma or GED and 2-5 years related experience, with at minimum 2 years of having direct supervisory experience
3PL experience preferred
Experience in distribution/fulfillment environment is preferred.
Knowledge of Microsoft Office/Outlook/ Warehouse Management System (WMS)
Have excellent oral and written communication skills
Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Staffing and Recruiting
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