Allganize improves the lives of the world’s office workers with Ai. We are a series-A stage startup that leverages Ai to help enterprise customers automate answering questions from a myriad of complex text documents. Our applications include assisting service representatives in customer support centers, providing customer support chatbots, enhancing end-user web and mobile app search experiences, and extracting important entities from text contracts for underwriters and agents.
Our select customers include SMBC, Travelers, MS&AD Insurance, SMBC Nikko Securities, JPOWER, KAO, KB Financial Group, Nomura Securities, Hitachi group, KDDI, Hyundai Credit Card and Coca Cola Bottlers.
Team members at Allganize enjoy a competitive salary plus medical and dental coverage, and the work-life balance of a flexible 8-hour workday and remote work three days per week. Connect with your teammates over weekly team lunches and game nights, at our annual global offsite retreat, and share your unique insights and diverse background and experience at our monthly town hall meetings with the Founder & CEO.
Houston HQ campus amenities include a fitness center, basketball courts, wellness rooms, complimentary continental breakfasts, CityWest Cafe, The Bistro, Starbucks, Esquire Fine Cleaners, Goodyear Complete Auto Care, WellSmiles Dental, & Zagster Bike Rentals. And, if you’re thirsty, grab a free Monster Energy drink or BYOB!
Who You Are
As our Customer Success Engineer, you tackle these roles and responsibilities with relative ease:
You have advanced knowledge of Python and Python 3. You maintain every aspect of the system to ensure proper working order for our customers. You serve as the primary technical support contact for our customers and are an expert in your use cases, installation, and implementation. You manage and cultivate the technical relationship throughout the entire customer lifecycle, from product demonstrations, installations and onboarding, to troubleshooting and documenting issues and escalating when necessary, to liaising between external customers and internal stakeholders and advocating for product enhancements. Other duties as assigned.
Required Qualifications
In addition, you have these qualifications:
A bachelor’s degree in computer science or related discipline.
Minimum 3 years of experience in a technical support role.
Experience with cloud service and automation tools.
Advanced knowledge of Python and Python 3.
Preferred Qualifications
Experience working in a remote or hybrid office environment and using remote tools.
Experience working in customer service, technical support, or quality assurance roles.
Experience working as a software engineer.
This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee. Activities, duties, and responsibilities may change or new ones may be assigned at any time with or without notice.
Americans With Disabilities Act (ADA)
Allganize will provide reasonable accommodations during the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please email accommodations@allganize.com.
EEO Policy Statement
At Allganize, we celebrate diversity and are committed to creating an inclusive environment for the benefit of our employees, our company, and our community.
As such, Allganize is proud to be an equal opportunity workplace. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit based factors.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Engineering and Information Technology
Industries
Software Development
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