Our short-form mobile video team is looking for a User Support Associate to join the team. Our mission is to inspire creativity and bring joy. Our mission is to inspire and enrich people's lives by offering a home for creative expression and an experience that is genuine, joyful, and positive. The team helps ensure that the delivery is through all our communication efforts.
Responsibilities:
Respond efficiently and accurately to users who reach out for support.
Follow up for more information to resolve the users' issue, triaging and escalating when necessary, and explaining possible solutions to ensure our users feel supported and valued.
Learn and utilize support tools and software appropriately.
Sort through user feedback from multiple channels.
1-2 years of experience providing exceptional customer service via email/written channels.
Strong written communication skills (written fluency in multiple languages is a plus)
Proficiency with computers and strong typing skills
First class time management and decision-making skills
**IntelliPro, a global leader in connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. https://intelliprogroup.com/
Equal Opportunity Employer: IntelliPro values diversity and is an equal-opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status.
Inclusivity Commitment: IntelliPro embraces candidates of all abilities and is dedicated to ensuring that our hiring and interview processes accommodate the needs of all applicants.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Staffing and Recruiting
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