LCG is a minority-owned technology consulting firm that has been a trusted partner to more than 40 federal agencies, including 21 of the 27 Institutes and Centers (ICs) at the National Institutes of Health (NIH). For over 25 years, LCG has brought digitization and innovation to the Health and Human Services (HHS) and the NIH ecosystems. We support IT organizations by bringing precision technology and operation models that achieve mission capabilities and performance success.
Position Description
LCG is currently seeking a Desktop Support Specialist who will provide support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, emails, and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Remediate walk-down vulnerability tickets in an effective and timely manner.
Duties And Responsibilities
Provide end-user troubleshooting and support for staff to include desktop, laptop, applications, and other operational tasks.
Ensure all tickets are documented with up-to-date status, customer communications, and full description of the problem/resolution daily.
Remediate walk-down vulnerabilities on end user systems to remain in security compliance.
Provide one-on-one desk-side assistance to end-users on the standard core applications.
Provide end-user troubleshooting and support for client staff on network and desktop printers.
Configure workstation and laptops with standard desktop image and install applications; optimize for performance and operation.
Support, promote and develop desktop management, software deployment, systems administration, data integrity and recovery.
Requirements
1-2+ years equivalent work experience or in lieu College diploma or university degree in the field of computer science.
Possess a strong work ethic and is a self-starter with strong customer service focus.
Ticketing system experience.
Preferred Requirements
Preferred Certifications: A+, Network+ or MCP in current Microsoft workstation, server, and applications.
ServiceNow ticketing system preferred.
Compensation And Benefits
The projected compensation range for this position is $54,000 to $63,000 per year benchmarked in the Washington, D.C. metropolitan area. The salary range provided is a good faith estimate representative of all experience levels. Salary at LCG is determined by various factors, including but not limited to role, location, the combination of education/training, knowledge, skills, competencies, certifications, and work experience.
LCG offers a competitive, comprehensive benefits package which includes health insurance options (medical, dental, vision), life and disability insurance, retirement plan contributions, as well as paid leave, federal holidays, professional development, and lifestyle benefits.
Devoted to Fair and Inclusive Practices
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.
If you are interested in applying for employment with LCG and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department by email at hr@lcginc.com.
Securing Your Data
Beware of fraudulent job offers using LCG's name. LCG will never request payment-related details or advancement of money during the application process. Legitimate communication will only come from lcginc.com or system@hirebridgemail.com emails, not free commercial services like Gmail or WhatsApp. If you receive suspicious emails asking for payment or personal information, contact us immediately at hr@lcginc.com.
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
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