Desktop Technician

Job Title: Desktop Technician

Terms of Employment: Grade 114 / 12-month (260 Day)

FLSA Status: Non-Exempt

Work Location: Technology Services

Immediate Supervisor: Supervisor, Service Desk

General Description

The Technology Services team is responsible for ensuring that Richmond Public Schools’ technology resources are functioning efficiently and meet the needs of the RPS community. The Desktop Technician supports this work remotely and hands-on maintenance of computers and peripherals.

Essential Duties And Responsibilities

• Installs hardware and peripheral components
• Installs software packages hands-on and remotely
• Customizes and adapts current programs to satisfy users’ needs
• Coordinates with the server team and network personnel
• Communicates regularly with manager and users through voice mail, email, and in-person communication
• Connects users to networks and provides training on facilities and applications
• Installs, repairs, and conducts preventive maintenance of RPS computers by providing technical support
• Troubleshoots software and hardware failures and determines network problems
• Adheres to ticketing protocols and department processes
• Troubleshoots issues with hardware and software by phone and engages technical resources to resolve
• Researches user questions and isolates and resolves information systems problems
• Prioritizes and forwards issues using escalation procedures
• Makes recommendations for hardware and software standardization
• Participates in ongoing professional development by attending workshops, lectures, and institutes on specific subjects to enhance job performance
• Performs other related duties, as assigned
  
  

Qualifications

• Minimum Associate degree required (information technology-related preferred)
• A+ Certification
• Demonstrated ability in desktop and systems design
• Demonstrated ability to establish and maintain effective working relationships with students, school staff, and central office staff
• Strong organizational skills, including keen attention to detail and ease at managing competing demands and determining priorities independently
• Experience working in a fast-paced, data-driven environment and can be adaptable when managing multiple and shifting priorities
• Excellent verbal and written communication skills, including the ability to communicate complex ideas simply and succinctly
  
  

HOW TO APPLY: All applicants (including RPS employees) must submit an online application. Please access the website at: www.rvaschools.net

Please upload a current resume with your application.

Three reference names and contact information will be required if you progress to the interview step of the selection process. Richmond Public Schools will conduct a background investigation, fingerprinting, and tuberculosis screening as a condition of employment. EOE.