Protos Security (“Protos” or the “Company”) is the largest technology-enabled Security Officer and Off- Duty Law Enforcement Management company in the U.S. Protos offers its clients a customized and integrated approach to managing security officer and off-duty programs, video monitoring solutions, and video equipment services through over 4,000 vendors and agencies, comprising the industry’s largest network of screened and vetted security officers and off-duty law enforcement, combined with state-of- the-art technology and data analytics. Protos delivers holistic security risk mitigation services to Fortune 500 clients throughout North America, Puerto Rico, and the Caribbean.
Protos was the first, and remains the only, security management company to provide clients with uniformity in timekeeping, incident reporting and useful data analytics that are accessible 24/7 through its proprietary platform. When coupled with a dedicated Client Account Manager, Protos provides a full suite of security solutions that (i) reduces the client’s administrative burden, (ii) improves the quality of service through a flexible, deep vendor network, (iii) enables clients to gain actionable insights/analytics on performance, and (iv) yields superior customer service when compared to other national competitors.
Protos has experienced significant growth in recent years, both organically and through acquisitions. Although Protos was originally established in 2006, the companies combined under the Protos umbrella have been in business for more than 70 years and the enterprise is built on an exceptionally strong financial foundation with a long history of operational excellence. Through its parent company Security Services Holdings LLC, Protos has been majority owned since February 2019 by Southfield Capital, a Greenwich, CT based private equity investment firm. Southfield Capital has added significant financial strength, corporate governance, as well as both strategic and acquisition support.
For more information, please visit: https://protossecurity.com/ and https:// www.southfieldcapital.com/
THE POSITION
Position Overview & Responsibilities
Protos Security is seeking a highly experienced and strategic Director, Continuous Improvement,to join our dynamic team. The Director will be responsible for leading and driving continuous improvement initiatives across the organization, ensuring operational excellence, efficiency, and quality in all aspects of our services. This role requires a visionary leader with a strong background in process optimization, value stream mapping, visual management, metrics analysis, root cause analysis, and a proven track record of implementing successful continuous improvement programs.
Continuous Improvement Responsibilities
Develop and implement a comprehensive continuous improvement strategy to enhance operational efficiency, productivity, and quality across all departments within Protos Security.
Lead cross-functional teams to identify, analyze, and prioritize process improvement opportunities using methodologies such as value stream mapping and root cause analysis, ensuring alignment with organizational goals and objectives.
Identify process improvements with potential software enhancements and explicitly define needs for the software development team.
Implement visual boards and metrics to track progress and performance, enabling data- driven decision-making and real-time visibility into key operational metrics.
Drive a culture of continuous improvement by fostering innovation, collaboration, and knowledge sharing among team members.
Develop and maintain key performance indicators (KPIs) to measure the effectiveness of improvement initiatives and provide regular progress updates to Executive leadership.
Collaborate with department heads and stakeholders to establish clear process improvement goals and expectations and provide guidance and support in achieving these goals.
Act as a change agent, guiding employees and leaders through process changes, and ensuring successful adoption and sustained improvement.
Provide coaching and mentorship to team members, empowering them to identify improvement opportunities and implement solutions.
Utilize root cause analysis techniques to identify underlying issues and develop sustainable solutions for process inefficiencies.
Monitor industry trends and best practices related to continuous improvement methodologies and tools and apply relevant strategies to enhance Protos Security's operations.
Education, Skills, and Experience
Bachelor’s degree in business management, finance, or related field; Master's degree preferred.
Minimum of 10 years of experience in continuous improvement, process optimization, value stream mapping, visual management, metrics analysis, root cause analysis, and change management, with at least 5 years in a leadership role.
Proven track record of successfully implementing and managing continuous improvement initiatives in a complex organizational environment.
Strong analytical and problem-solving skills, with the ability to analyze data, identify trends, and develop actionable insights.
Exceptional leadership and team management skills, with the ability to inspire and motivate teams to achieve outstanding results.
Excellent communication and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels of the organization.
Certification in Lean Six Sigma or other relevant continuous improvement methodologies is highly desirable.
Knowledge of relevant industry regulatory standards and compliance requirements.
Methodical and systematic approach to work and the ability to apply logic to processes.
Strong Microsoft Office (Excel, Word, Outlook) knowledge and ability to use Excel to provide reporting in various forms. Proficiency in data validation/sorting, formulas.
Excellent prioritization and time management skills.
Critical thinking skills.
Travel
Travel may be required. Travel is expected to be less than 30%. A valid Driver’s License is required.
Position TypeFunction
Full-time, Exempt
Project Management Office
Compensation
Compensation includes base salary and a discretionary, performance based year-end bonus. The Company offers a competitive benefits package including medical, dental, vision, disability, 401(k), PTO, etc.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to stand; walk and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Single Source Security, LLC is an equal opportunity employer and encourages all qualified candidates to apply. Protos Security is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Seniority level
Director
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Security and Investigations
Referrals increase your chances of interviewing at Protos Security by 2x