Director of Clinical Services

The Director of Clinical Services is a Guidance Center Lea County (GCLC) executive team member with matrix leadership responsibilities. As an executive team member, the Director of Clinical Services participates in establishing agency priorities, culture development and strategic objectives. The Director of Clinical Services works directly with the Chief Executive Officer to advance internal operations and fiscal components of GCLC. The Director of Clinical Services is responsible for operational oversite including: budgeting, policy and procedures, agency priorities, clinical model, staffing structure, facility management, and contract/statements of work.

The Director of Clinical Services provides community guidance and direction as the liaison between GCLC, stakeholders, and organizational partners. The Director of Clinical Services will work with stakeholders and partners to advance key financial and strategic initiatives through contractual negotiations, collaboratives and coalitions; therefore, must be knowledgeable in all areas of GCLC policy, strategic plan and program operations.

Essential Duties And Responsibilities

• Provide day to day oversite, clinical and fiscal accountability for services within the Clinical Service Line.
• Develop high-quality business strategies and quality assurance plans, ensuring alignment with short-term and long-term key performance indicators.
• Develop, lead and manage a high-performing managerial team by creating an environment that promotes optimum performance and positive morale.
• Enforce and assure adherence to legal guidelines and agency policies to maintain the company’s legality and business ethics is also a key responsibility.
• Collaborate with the other Divisions and leadership to ensure standardization of all divisions, address operational issues and to stay informed of agency programs.
• Maintain detailed knowledge of market landscape; including but not limited to funding opportunities, legislative actions, and competitive intelligence.
• Develop and maintain productive working relationships with key stakeholders within assigned region.
• Ensure adherence to mental health laws and consumers rights throughout GCLC’s programs including maintaining current knowledge of the NM administrative rules, regulations and laws to ensure GCLC compliance.
• Supports audits and quality assurance reviews of medical records and notes with follow up and recommendations regarding processes, procedures and opportunities for improvement.
• Ensure staff maintains required licensure and trainings as necessary.
• Provide direct supervision for assigned Clinical Site Managers.
• Collaborate with all divisions and Clinical Site Managers to ensure continuity of operational processes.
• Provide on-site support for GCLC staff in their area.
• Represent GCLC interests during mental health events, local and state government meetings, conferences and public forums.
• Support internal communications by engaging GCLC employees on new initiatives and strategy implementation while promoting an empowering approach.
• Collaborate with staff to plan events and programs that promote GCLC brand recognition and build community awareness.
• Promote the positive image of GCLC services throughout the community.
• Executes the strategic plan based on GCLC mission and vision and insures successful implementation for their division, maximizing efficiencies while maintaining quality outcomes and the client experience.
• Assists with development and monitoring of the budget for their division. Manages financial performance, identifies and implements strategies to effectively maintain operations and client care.
• Works closely with Human Resources on employee’s relation issues, workforce, recruiting and retaining staff that are competent.
• Provides direction and support to IT, BEAR, Compliance and Quality Assurance to ensure the effectiveness of programming.
• Other duties as assigned
  
  

Knowledge And Skills

• Working knowledge of behavioral health service models including substance abuse and serious mental illness, family and general systems theory, principles and techniques of program development, effective treatment approaches for adults, children and families; knowledge of dynamics of human behavior and social relationships.
• Ensure adherence to substance abuse and mental health laws and consumers’ rights throughout GCLC’s programs, including current knowledge of administrative rule, regulations or laws to ensure GCLC compliance.
• In-depth knowledge of quality improvement outputs/outcome assist with quality improvement and strategic development.
• Excellent presentation skills with attention to creativity and different types of media and marketing campaigns.
• Able to perform independently with minimal direction and supervision including ability to prioritize multiple tasks and handle a heavy work load.
• Detail oriented with ability to follow through on tasks for event and project management purposes.
• Able to adequately respond to stressful situations, work well under pressure and have a flexible demeanor.
• Demonstrate ability to establish objectives that are integrated into the strategic plan, mission and vision of GCLC.
• Demonstrate sound and accurate judgement and be able to problem solve and vet different options/solutions.
• Responsive to internal and external customer needs, including being tactful, respectful, and considerate of others regardless of the situation.
• Must have personal accountability and keep commitments.
• Proficient skills in the use of a multi-line phone system, computer systems, and basic software programs, including Microsoft Office – Outlook, Word, Excel, and PowerPoint.
  
  

Qualifications Required

• Masters or Ph.D. in counseling, psychology, social work, or marriage and family therapy, or psychology, with New Mexico state licensure (LISW, LPCC, LMFT, or Ph.D.).
• Four (4) years of progressively responsible executive level experience in an integrated mental health setting, behavioral health services, public health or other medical care setting.
• Valid New Mexico Driver’s License with acceptable driving record.
• Proof of auto liability insurance in compliance with GCLC’s requirements.
• Ability to pass background check upon offer of employment.