Director of Continuous Improvement

A great UHY client is seeking a Director of Continuous Improvement to join their team. The ideal candidate will have experience with business/finance transformation and experience with SharePoint, RPA, AI, and Lead Six Sigma. Experience building a team is preferred, but not required.

The Director of Continuous Improvement is an onsite position for the first 90 days and will transition to a hybrid work arrangement. This is a client direct hire position.

Director of Continuous Improvement Responsibilities:

• Analyze and identify opportunities for improvement in core processes, including account management, payment/claims processing, call center management, document/application processing, and regulatory compliance.
• Conduct thorough analysis of current business processes, identify bottlenecks and inefficiencies, and assess the potential impact of improvement initiatives.
• Develop and manage project plans: Define project scope, objectives, timelines, and budgets. Lead cross-functional teams through all phases of the project lifecycle, from planning and execution to monitoring and evaluation.
• Design and implement process improvements: Develop and implement innovative solutions such as process re-engineering, automation, and workflow optimization. Collaborate with IT and other departments to ensure technical feasibility and integration.
• Lead and manage project teams: Build and motivate high-performing teams, effectively delegate tasks, and provide ongoing coaching and support. Foster collaboration and communication across departments to ensure successful implementation of process changes.
• Measure and track results: Monitor project performance against key metrics and KPIs. Analyze data to evaluate the effectiveness of implemented changes and identify opportunities for further improvement.
• Communicate effectively: Clearly and concisely communicate project goals, progress, and results to stakeholders at all levels. Prepare reports, presentations, and documentation to keep everyone informed and aligned.
• Stay up-to-date on process improvement methodologies and best practices: Continuously learn and adapt to new tools and techniques for process optimization.

Director of Continuous Improvement Qualifications:

• Bachelor's degree in Business Administration, Information Technology, Finance or a related field.
• Minimum 10 years of experience in process improvement or project management, with a proven track record of successful project delivery.
• Experience with projects leveraging AI and RPA.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels.
• Proficient in project management methodologies such as Six Sigma, Lean, or Agile.
• Experience with process mapping and modeling tools.
• Strong attention to detail and ability to manage multiple priorities effectively.

Director of Continuous Improvement 'Nice to Have's' :

• Experience in specific industry relevant to the company.
• Certification in process improvement methodologies (e.g., Six Sigma Black Belt).
• Experience with data analytics and reporting tools.
• Experience with SharePoint, other low code tools (Microsoft PowerBI and Power Automate apps).

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UHY Advisors' ​ Resource Solutions Group provides clients with accomplished professionals to support finance, accounting, internal audit and tax teams. Whether it is project work, loaned staff support or business process outsourcing–we are ready to meet your needs.

Our team has extensive experience with a wide range of clients from middle market, closely held organizations to large Fortune 500 companies. We focus on finance and accounting, internal audit, IT audit and tax. We offer direct, personal involvement from senior practitioners and strive to meet clients'​ needs rapidly.