Director of Digital Client and Partner Experience Optimization

About Northern Trust

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Major Duties :

• Identifies and solves complex, operational and organizational problems leveraging the appropriate resources within or outside the department
• Guided by organization functional business plans, impacts the department results by supporting and funding of projects, products, services and/or technologies
• Seasoned multi-disciplinary expert with extensive technical and / or business knowledge and functional expertise
• Focus of role is on execution of strategic direction of business function activities
• Carries out complex initiatives involving multiple disciplines and/or ambiguous issues
• Displays a balanced, cross-functional perspective, liaising with the business to improve efficiency, effectiveness and productivity
• Makes staffing decisions, manages expenses and salary review process for the division
• Participates in developing division strategic plan and sets goals and priorities based on the direction set for the unit; follows through to ensure that objectives are met
• Provides leadership and guidance to staff, fostering an environment that encourages employee participation, teamwork, and communication.
  
  

Knowledge :

• Applies knowledge of key business drivers and the factors that maximize department performance
• Persuades managers and leaders to take action and/or negotiates with external partners/vendors/clients
• Excellent oral and written communication skills are required
• In-depth Functional / Industry Knowledge is required
• Highly flexible and adaptable to change
• Leadership and organizational skills are required to determine the Business Unit's goals, resources needed, and to assess and develop the skills of staff.
  
  

Experience :

• Manages multiple related teams, sets departmental priorities and allocates resources to align with business objectives and annual plan
• A College or University degree and/or relevant proven work experience is preferred
  
  

Working With Us

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.

We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.