Our client is an award-winning B2B software and professional services company that delivers Data & Analytics solutions and services that transform how companies connect and do business.
Responsibilities
Experience managing teams delivering Professional Services for Data Analytics utilizing dashboard tools such as Tableau, ETL tools such as Alteryx and providing insight and thought leadership to external customers and internal stakeholders.
Responsible for managing a Professional Services practice achieving the corporate vision, initiatives and goals while ensuring profitability, customer satisfaction and growth.
Ensures that Delivery Services has the training and support that they need to deliver high quality services to our customers.
Leadership responsibilities and accountability for revenue targets, growth, profitability, margin, and customer satisfaction.
Collaborate with peers in Sales, Services and PMO to provide thought leadership regarding trends, technologies and the needs of customers.
Serve as an escalation for customer issues.
Collaborate with sales and partners to document business requirements and create new Statements of Work and Service Offerings.
Conduct performance management evaluations of staff in accordance with the Divisional Performance Factors (performance evaluations, discipline, hiring/firing, compensation) and timelines.
Develop a training and assessment plan to educate the professional services staff on their respective product and services suite.
Demonstrated ability to manage a successful Professional Services Practice
Demonstrated ability to complete projects on time, on budget and with the approved scope.
Expert at managing large complex highly integrated projects/programs.
Excellent leadership skills, including the ability to develop and motivate high-performing and diverse teams.
Experience using Microsoft Office applications, including SharePoint and Excel.
Excellent communication and presentation skills.
Qualifications
5+ years experience in a Director / Leadership role leading Professional Services projects utilizing both technical and non-technical resources or similar experience.
5+ years management responsibility including managing a team of diverse co-located teams.
Experience delivering Services to external customers as part of a software, services or consulting company is a plus
Experience at defining, implementing and continually improving standards processes and procedures utilizing industry best practice.
Experience in successfully working within a matrix organization structure.
Bachelors Degree - Business or Technology or equivalent experience
Demonstrated ability to manage a successful Professional Services Practice
Demonstrated ability to complete projects on time, on budget and with the approved scope.
Expert at managing large complex highly integrated projects/programs.
Excellent leadership skills, including the ability to develop and motivate high-performing and diverse teams.
Experience using Microsoft Office applications, including SharePoint and Excel.
Excellent communication and presentation skills.
Additional Information
DUCATION / CERTIFICATIONS
Bachelors Degree - Business or Technology or equivalent experience
Additional Information
All your information will be kept confidential according to EEO guidelines.
Here is a small sample of our benefits and perks we offer:
Comprehensive Health Insurance with generous employer contribution
Matching 401(k) - $$$$
Generous PTO Policy
Monthly Virtual Events
Birthday Celebrations
Wellness Program
In-Person Meet-Ups
Quarterly All Hands Meetings
Seniority level
Director
Employment type
Full-time
Job function
Consulting, Information Technology, and Sales
Industries
Software Development
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