Director, Practice Management

Overview


Lovelace Health System (LHS) recently celebrated its 100th anniversary, marking a century of caring, change and progress while continuously improving the practice of medicine. Across its six hospitals, 51 health care clinics and seven outpatient therapy clinics, Lovelace has 619 inpatient beds and employs a team of more than 3,400, including more than 263 health care providers. Lovelace continues to invest in our community, providing more than $80 million in unfunded care and supporting local nonprofit and community organizations with more than $350,000 in direct contributions in 2022. From the first and only hospital in New Mexico dedicated to women’s health to the states only hospital devoted exclusively to cardiovascular care, Lovelace is a leader in meeting the healthcare needs of this region.
Ardent Health Services owns and operates Lovelace Health System. Based in Nashville, Tennessee, Ardent Health Services includes 30 hospitals and more than 200 sites of care.

Position Summary

Responsible for the operations, personnel and financial management of physician offices in Roswell, NM. Supports the physician offices in achieving optimum performance by ensuring continuity and quality of service and care through the daily operations management. Adheres to policies, procedures, and regulations to ensure compliance and patient safety.

Responsibilities

• Provides leadership demonstrating the ability to influence, motivate, manage, train, counsel and develop staff to work toward their highest level of function, in accordance with job descriptions and competencies.
• Works closely with physicians to assure patient and surgical scheduling are meeting acceptable standards. Develop office guidelines with physician direction and input to assure the office performs smoothly and meets objectives.
• Monitors daily office achievements. Monitors up front collections, billing and collections to assure processes are working, monies are collected appropriately and reimbursements are accurate
• Delegates staff effectively demonstrating the ability to plan, organize, direct, control monitor and evaluate series and uses available resources appropriately
• Supports, interprets and monitors compliance with regulatory, quality and ether clinical operational outcomes.
• Evaluates circumstances using good judgment and ability to set priorities in decision-making, problem solving, and electing cooperation. Develops strategy and adheres to operational goals assigned to clinics.
• Implements staff and program development/maintenance of high performance standards, good communications and positive employee relations and ensures departmental staffing levels meet the needs of the organization.
• Communicates and listens effectively with internal and external customers; effectively understands instructions and shares knowledge.
• Develops polices, processes, strategies, and goals that support the clinic direction
• Takes ownership of assignments, special projects, pilot programs; other duties as assigned or requested.
• Communicates and listens effectively with internal and external customers; effectively understands instructions and shares knowledge.
  
  

Qualifications


Education and Experience:

• Bachelor’s Degree in a related field; or a minimum of 8 years of healthcare experience in lieu of a degree with a High School Diploma or GED required.
• Masters Degree in a related field preferred
• Experienced executive with 5+ years in a large scale health plan and/or care delivery system; preferably in an integrated system.
• Experience in operation leadership and managing large scale integration projects.
  
  

Knowledge, Skills and Abilities:

• Knowledge of, and ability to apply facility philosophy, principles and technology experience in working closely with physicians, especially with partnerships or program development.
• Knowledge of and experience in the work of the function areas of the department(s).
• Ability to demonstrate competency in financial management, leadership in an interdisciplinary environment, systems thinking and effective written and verbal communication skills.
• Technical proficiency with information technologies (e.g. Microsoft Office Suite).