Enterprise Customer Success Manager - Remote | WFH

Automation is the future. With this vision in mind, we've developed a cutting-edge AP Automation and Payment solution tailored for the hospitality, retail, grocery, and manufacturing industries. Our mission is to streamline accounting workflows, from Invoice Management and Digitization to Payments, Expense, and Petty Cash solutions. Our robust Automation and Vendor networks empower businesses to pay and get paid faster, turning manual data processes into a relic of the past.

We are a cloud-based, remote-first organization that prioritizes a collaborative workplace culture. We're on a mission to hire experienced, passionate, and solutions-oriented team players with a hunger for growth and a drive for success!

Our core values are the foundation of our company and culture: Growth, Customer Focus, Innovation, Accountability, and Communication.

The Role

Enterprise Customer Success Manager

As an Enterprise Customer Success Manager, you will be at the heart of our organization, playing a crucial role in our growth and expansion efforts. Your primary responsibility will be to nurture and grow relationships with our Enterprise clients, ensuring their success and satisfaction. You will act as an advocate for our clients, conveying their feedback and needs to relevant teams, and leveraging insights to drive product and service improvements.

Responsibilities

Lead and Manage: Oversee a portfolio of Enterprise customer accounts, building and maintaining strong relationships with key stakeholders, including C-level executives, finance teams, and operations teams.

Strategic Planning: Develop and execute account plans and strategies to drive revenue growth and achieve sales targets.

Opportunity Identification: Identify and capitalize on upsell and cross-sell opportunities within existing customer accounts to maximize revenue potential.

Collaboration: Work closely with internal teams, including Sales, Customer Success, and Product, to ensure customer satisfaction and resolve any issues or challenges.

Business Reviews: Conduct regular business reviews with customers to assess performance, identify opportunities for improvement, and present new products or features.

Marketing Collaboration: Partner with the marketing team to develop and implement account-based marketing strategies to drive customer engagement and retention.

Problem-Solving: Incorporate a proactive approach to addressing challenges, ensuring effective solutions are implemented to achieve business goals.

Client Interaction: Prioritize face-to-face interactions with key clients through regular travel to foster stronger relationships.

Industry Engagement: Attend industry events and conferences to stay informed about market trends and network with existing and potential clients.

Qualifications

Empathy and Emotional Intelligence: Possess strong empathy, emotional intelligence, and a natural curiosity to learn and grow.

Communication Skills: Excellent communication and interpersonal skills, with the ability to build rapport and relationships with customers at all levels.

Negotiation and Persuasion: Strong negotiation and persuasion skills, capable of effectively presenting and selling complex solutions.

Independence and Ownership: Ability to work independently, take ownership of accounts, and manage multiple priorities in a fast-paced environment.

Experience: Minimum of 2 years of experience in Customer Success roles, preferably in the software/SaaS industry. Experience in the restaurant or hospitality industry is a plus!

Travel: Willingness to travel as needed (at least once per quarter).

Technical Proficiency: Proficiency in using CRM software (such as Salesforce) and other sales tools, as well as Microsoft Office Suite (Word, Excel, PowerPoint).

Financial Knowledge: Understanding of financial and accounting concepts, including restaurant accounting practices and systems.

Rewards and Benefits

We Are Committed To Making Our Company An Incredible Place To Work By Fostering a Supportive And Inspiring Culture. Here's What You Can Expect

Compensation: $85K - $105K.

Growth Opportunities: Be part of a growing team at a pivotal moment of scale, experiencing the excitement of working in a startup where each action makes a significant impact.

Creative Problem-Solving: Have the agency to solve challenging problems creatively and explore work that inspires you.

Supportive Infrastructure: Work with sharp, passionate teammates tackling unique challenges and positioning our product as a premier finance automation solution.

Diversity and Inclusion: We celebrate differences and create a safe space for employees to bring their whole selves to work.

Innovative Technology: Engage with groundbreaking technologies, including Artificial Intelligence, Payment Tech, and Neural Networks.

People-First Leadership: Our leaders inspire excellence, nurture ideas, and find creative ways to eliminate obstacles for growth.

Passionate Culture: We truly love what we do and who we do it with - and we believe you will too!

Join us in transforming entire industries with innovative technology and a commitment to excellence. We look forward to welcoming you to our team!

Employment Type: Full-Time