Estates Director of Operations

As the Director of Operations at Estates at Acqualina, a luxury residential property, your role encompasses a wide range of responsibilities aimed at ensuring the seamless operation and exceptional service delivery within the establishment. Here's a comprehensive job description:

Position Title: Director of Operations

Location: Estates at Acqualina

Overview:

As the Director of Operations, you will oversee all aspects of the day-to-day operations of Acqualina, ensuring the highest standards of service, efficiency, and guest satisfaction. Reporting directly to the General Manager, you will play a pivotal role in maintaining Acqualina's reputation as a premier luxury residential property.

Key Responsibilities:

• Strategic Planning: Develop and implement operational strategies to optimize efficiency, enhance guest experiences, and maximize profitability.
• Team Leadership: Provide strong leadership to all operational departments, including housekeeping, maintenance, front desk, concierge, security, and more. Foster a culture of excellence, teamwork, and continuous improvement.
• Financial Management: Oversee budgeting, forecasting, and financial performance analysis to ensure financial goals are met while maintaining high-quality service standards.
• Guest Satisfaction: Uphold Acqualina's reputation for exceptional service by setting and maintaining high service standards. Address guest concerns promptly and effectively to ensure guest satisfaction and loyalty.
• Quality Assurance: Implement quality assurance programs to monitor and maintain cleanliness, maintenance standards, and overall property appearance.
• Vendor Management: Establish and maintain relationships with external vendors and service providers to ensure quality, cost-effectiveness, and timely delivery of services.
• Compliance: Ensure compliance with all relevant regulations, standards, and guidelines, including health and safety regulations, licensing requirements, and industry best practices.
• Training and Development: Develop and implement training programs to continuously improve the skills and knowledge of operational staff. Foster a culture of professional development and career growth.
• Emergency Preparedness: Develop and implement emergency response plans to ensure the safety and security of guests and staff in various scenarios.
• Communication: Foster open and effective communication channels within the operational team, as well as with other departments and senior management.
  
  

Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or related field (Master's degree preferred).
• Proven experience in a senior leadership role within the luxury hospitality industry, preferably in a residential property.
• Strong financial acumen and experience in budgeting, forecasting, and financial analysis.
• Excellent leadership, communication, and interpersonal skills.
• Strong problem-solving abilities and a proactive approach to addressing challenges.
• Ability to work effectively under pressure and in a fast-paced environment.
• Knowledge of relevant regulations, standards, and best practices in the hospitality industry.
• Proficiency in relevant software and technology platforms.
• Flexibility to work evenings, weekends, and holidays as needed.
  
  

Benefits:

• Competitive salary and bonus structure
• Comprehensive benefits package, including health insurance, retirement plans, and more
• Opportunities for career advancement and professional development
• Access to luxury amenities and facilities within Acqualina
  
  

Join us at Acqualina and be a part of a dynamic team dedicated to delivering unparalleled luxury experiences to our discerning guests and residents.