The Executive Director (ED) is responsible for and directs all strategic and operational aspects of the Harrisonburg Community Health Center and any sites / locations approved by HRSA as within the scope of project for HCHC.
This position is authorized to function in any site within the HRSA approved scope for HCHC.
The ED reports to the HCHC Board of Directors. The ED works with the HCHC leadership team to ensure safe, effective, and efficient care is delivered following a team-based, patient centered model of care delivery.
Essential Functions
Quality Programming
Ensures that the Center completes a community needs assessment of its target population and updates its service area, every three years.
Ensures that the Center provides all required primary, preventive, enabling health services and other health services in accordance with the HRSA Community Health Center Compliance manual, either directly or through written formal arrangements, and referrals.
Ensures that the Center provides services at times and locations that maximize accessibility and meet the needs of its target population.
Ensures that the Center provides professional coverage for medical emergencies during regularly scheduled work hours and after hours when it is closed.
Ensures that the Center has an ongoing Quality Improvement / Quality Management program with a clinical director whose focus is to support quality and provide high quality patient care.
Ensures that the Center assesses and manages areas of risk and compliance on an ongoing basis and proactively / responsively addresses identified issues to ensure ongoing compliance with regulatory requirements.
Ensures that the Center has periodic assessment of appropriate utilization of services and quality of services proposed to be provided by the Health Center.
Ensures that the Center maintains the confidentiality of patient records.
Ensures that Patient Satisfaction is tracked, monitored and feedback is used for continuous service improvement.
Financial Management
Ensures that all financial matters are conducted in accordance with sound fiscal principles and Board approved internal control structure, following policies and procedures with an annual audit of organizational funds.
Ensures that the Center has systems, policies, and procedures in place to maximize collections and reimbursement for costs to provide health services.
Ensures that the Center develops a budget reflecting costs of operations, expenses, and revenues necessary to accomplish the service delivery plan, including the number of patients to be served.
Ensures the Center has a system in place to determine eligibility for patient discounts adjusted on the basis of the patient’s ability to pay.
Effectively manages the Health Center to meet its short- and long-term obligations while managing to sustain Health Center services into the future.
Human Resources
Ensures that the Center maintains a licensed, core staff necessary to carry out all required primary, preventive, enabling and other health services as appropriate, either directly or through written arrangements or referrals
Ensures that the Center physicians have courtesy privileges at one or more referral hospitals, or other such arrangements to ensure continuity of care.
Ensures that the Center maintains a fully staffed management team appropriate for the size and needs of the Center and to achieve the goals and objectives of the Center.
Ensures that all staff are evaluated annually and held accountable to performance expectations as well as behavioral expectations.
Ensures that all personnel practices relating to recruiting, hiring, supervision, training, and evaluation comply with state and federal regulations.
Establishes policies and procedures that promote safe working conditions.
Ensures a high level of satisfaction and engagement among management staff through the use of regular one-on-one and staff meetings and off-site retreats as appropriate.
Facilities Management
Ensures that repairs, refurb, and capital improvements are well managed with regard to quality, timeliness and budgeting implications.
Ensures that facilities are clean.
Ensures that buildings and grounds are appealing in appearance and highly marketable.
Ensures that parking and signage are convenient to patients and the community.
Grants and Contracts
Ensures that grants are submitted on time, thorough, accurately reflecting operations, are strategic in nature, are reviewed and approved by the Board.
Ensures that the Center exercises appropriate oversight and authority over all contracted services, including assuring that any sub recipients meet Health Center program requirements.
Ensures that the Center maintains its funded scope of project (sites, services, service area, target population and providers) including any increases based on recent grant awards.
Strategic Vision
Assists Board in development of Strategic Plan and assures its execution.
Promotes growth and innovation through operational initiatives and goals.
Identifies local, state, and national trends that could affect the Health Center’s operational performance and works with the Board to mitigate risk or take advantage of an opportunity.
Public Image and Community Relations
Ensures that the Center makes efforts to establish and maintain collaborative relationships with other health care providers, including other health centers, in the service area of the center.
Pursues available funding sources that augment the ability of the Health Center to meet the needs of its membership and enhance the mission, objectives, and activities of the Center.
Serves as the principal liaison with relevant governmental entities.
Ensures Health Center involvement in the development and implementation of local, state, and federal health policies that affect the membership and mission of the Center.
Responsible for a positive corporate image in the local community including governmental agencies, health care providers, business community, vendors, and partner organizations.
Board Governance
Ensures that data are accurately collected and organized for program reporting which supports management decision making.
Establishes and measures progress on short- and long-term goals relating to organizational effectiveness and performance and reports progress to the Board for evaluation, discussion, and possible action.
Works with the Board Development and Advancement Committee to ensure an appropriate and reflective composition of the community it serves with a majority of board members being served by the Center and represent the individuals being served with regard to race, ethnicity, and sex; no more than half of the non-consumer board members may derive more than 10% of the annual income from the healthcare industry
Works with the Board Development and Advancement Committee to ensure corporate by-laws and policies prohibit conflict of interest by board members, employees, consultants, and those who furnish goods and services to the health center. In particular, no board member shall be an employee of the Health Center or an immediate family member of an employee.
Works with the Board Development and Advancement Committee to develop and implement meaningful new member orientation/training.
General
Works at maintaining a good rapport and a cooperative working relationship within the health center.
Complies with all organizational policies regarding ethical business practice.
Team based communication demonstrates intolerance of office gossip.
Verbal and behavioral performance supports “managing up” of all team members.
Must demonstrate personal and professional commitment to the mission of HCHC.
Requirements
Minimum of Bachelor’s Degree in business, accounting, healthcare administration, organizational development, or leadership. (Masters Preferred)
Minimum of 5 years progressive management experience in healthcare, preferably in primary care setting.
Experience in federal program management or clinical program supervision is preferred.
Candidate must demonstrate strong organizational skills; skills in exercising strategic level initiative judgment, problem solving and decision making; the ability to communicate clearly to all levels of the organization; the ability to think analytically and to be flexible in prioritizing responses based on changing needs; skills in group facilitation, team building and conflict resolution; and the ability and desire to be involved in community activities.
Other Skills And Abilities
The Executive Director must be able to read, write, spell, and communicate with others using complete and appropriate vocabulary. Cognitive skills are required as well to operate equipment (EMR,) and provide input for the various committees the role requires. While performing the duties of this job, the employee is regularly required to talk and hear. This is a moderately active role, which requires the ability to lift and/or move items up to 10 pounds, bending and standing as necessary. Must be able to lift, carry and handle equipment, supplies and other work site materials based on position duty requirements.
The ability to speak, read and write in English is necessary.
A cell phone is required for this position. HCHC will provide a monthly stipend towards cell phone reimbursement.
If limitations exist, the health center will acquire adaptive aids and services as needed.
Seniority level
Executive
Employment type
Contract
Job function
Business Development and Sales
Industries
Medical Practices
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