Petroleum Equipment Incorporated of Kansas City specializes in providing parts and contracting services needed to construct and maintain retail, commercial, industrial, fleet, aviation and marina fueling operations. Our services include fuel system design, project management, installation, start-up, equipment maintenance and parts replacement. Our Pledge is “Doing it Right, on Time, the First Time, Every Time”. This mindset has held true over 25 years and continues to define our customer-centric, details-focused approach to business to this day.
The Field Service Technician, will provide onsite and first level support to PEI customers. Our Field Service Technician is a self-motivated, self-directed, meticulous, punctual, and work independently in a fast-paced environment. They strive to provide a great customer experience by arriving on-site quickly, accurately diagnosing problems, as well as fast repair times. Multi-tasking, effective listening, and clear communication are key to the success of this position. This position reports to the Product Support Leader; and will have the opportunity to grow into additional responsibility and leadership, as the company grows and expands.
Duties & Responsibilities:
Provide service and customer support during field visits or dispatches
Tie workflow to schedule
Manage all on site installation, repair, maintenance and test tasks
Diagnose errors or technical problems and determine proper solutions
Produce timely and detailed service reports
Document processes
Operate vehicle in a safely manner and use field automation systems
Follow all company’s filed procedures, safety measures and protocols
Cooperate with technical team and share information across the organization
Comprehend customer requirements and make appropriate recommendations/briefings
Build positive relationships with customers
Qualifications:
Technical School or 5+ years equivalent experience in a comparable industry
Familiarity with mobile tools and applications
Proven Field Service experience
Ability to troubleshoot, test, repair and service technical equipment
Ability to work flexible shifts and adapt to changing work schedules
Ability to build, maintain, and contribute to a positive team workplace
Meets productivity standards, quality metrics, and completes work in a timely manner
Adhere to compliance requirements at all times
Critical thinking, quick decision making, and using reason while dealing with emotional topics
Identify and resolve issues timely by gathering and analyzing information skillfully, developing alternative solutions
English literacy, speaks clearly and persuasively in a positive manner even in negative situations
Excellent attention to detail and accuracy of work
Technical competence with mechanical functions and specialized equipment repair
Benefits:
401(k) and 401(k) matching
Dental, Vision & Life insurance
Disability insurance
Health insurance
Supplemental insurance
Paid time off
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Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Engineering and Information Technology
Industries
Internet Publishing
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