Housing Coordinator

Department: Assisted Housing

Reports To: Assistant Director, Assisted Housing

Summary

Interview clients to determine eligibility for Housing Programs to include; HOPWA, Permanent Supportive Housing and VASH. Maximize services by filling all available openings to attain the target amount of families on each Program.

Essential Job Functions

• Conduct interim adjustments and re-examination reviews regarding program eligibility and take appropriate action in accordance with established procedures and HUD regulations
• Interview applicants to determine initial eligibility or continued eligibility for housing
• Obtain income and other required verification
• Conduct background screening, as needed
• Complete processing and inform applicant of decision
• Explain procedure for locating housing and provide information on vacant units
• Conduct interim adjustments based on reported changes
• Calculate overpayments/underpayments based on changes
• Send re-examination letters and packet including time for interview and process re-exam
• Review information and documentation and determine continued eligibility
• Process families porting into and out of THA jurisdiction
• Work closely with other Housing Authorities and process billing for billing families.
• Oversee counselors’ work, answer questions related to file compliance and regulations
• Work closely with Document Imaging Department to assure procedures, policies and schedules related to department document imaging are followed
• Process Check-run in absence of check-run Supervisor
• Create and update reports for assigned department areas
• Assist in the overall operation of departments, and fill-in for supervisor as needed
• Input information in computer and update information periodically, as needed
• Prepare departmental correspondence in accordance with established procedures using computer
• Assist in training housing counselors by reviewing work, and providing information to supervisor
• Answer questions to assist staff in processing work
• Fill-in for supervisor, as needed
• Establish and maintain reports to supervisor
  
  

Knowledge, Skills, And Abilities

• Knowledge of modern office practices, procedures, and equipment
• Knowledge of HUD and organizational regulations, policies, and procedures
• Knowledge of Section 8 program requirements
• Knowledge of business English, spelling, arithmetic, and vocabulary
• Knowledge of basic computer operations and data entry
• Ability to work in a responsive environment where co-workers or citizens present problems for resolution.
• Ability to understand and follow oral and written instructions
• Ability to read, understand, and apply HUD and organizational rules, policies, procedures, and instructions
• Ability to operate basic office equipment including a computer, fax machine, telephone, copy machine, etc.
• Ability to establish and maintain effective working relationships with the public, residents, and other employees
• Ability to interact with the public, businesses, and other organizations in obtaining and providing information in a polite and efficient manner, both in person, and on the telephone
• Ability to use sound judgment in order to make decisions in accordance with established procedures and guidelines
• Skill in communicating orally with others, particularly potential residents and residents, in order to explain the lease, payments, deposits, and answer questions
• Skill in dealing with people in a polite and diplomatic manner
  
  

Minimum Qualifications

• Requires an Associate’s degree in Public Administration, Sociology, Psychology or related field.
• Requires one (1) year of experience or specialized training in public housing; or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities.
• Requires Level II Background Clearance.
  
  

Other: Valid Florida Driver’s License Insurable under the agency’s insurance policy

This job description should not be interpreted as all-inclusive. It is intended to identify the major responsibilities and requirements of this job classification established by THA. All incumbents may not perform all of the job duties listed, and some incumbents may perform some duties which are not listed, and incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this description.

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