Information Technology Support Engineer

Our San Francisco Bay Area client is seeking a IT Support Engineer on a 1-year contract.

Essential Duties & Responsibilities:

• Design, implement, and manage end user computing solutions, including desktop/laptop systems, mobile devices, virtual desktop infrastructure (VDI), and productivity/business applications.
• Deploy and configure operating systems (Windows, macOS) and ensure compatibility with organizational requirements and security standards.
• Develop and maintain system images and software packages using automated deployment.
• Manage and maintain end user computing infrastructure, including hardware, software, and peripherals.
• Monitor system performance, troubleshoot issues, and optimize resource utilization.
• Implement security measures to protect end user devices and data, including encryption, access controls, and antivirus solutions.
• Ensure compliance with regulatory requirements and industry best practices.
• Provide technical support to end users, including troubleshooting hardware and software issues, and resolving technical problems in a timely manner.
• Develop and maintain knowledge base articles, user guides, and training materials to empower end users and promote self-service support options.
• Interact with cross-functional IT teams to assess end user computing needs and develop strategic plans for technology adoption and integration.
• Communicate effectively with stakeholders at all levels of the organization to gather requirements, provide updates, and solicit feedback.
• Other duties as assigned, nothing in this job description restricts management’s right to assign or reassign duties & responsibilities to this job at any time.

Experience Required:

• 7+ years' experience as EUC engineer in highly regulated, complex and multi-vendor environments (e.g. Financial, Pharma)
• 5+ years' experience managing desktop and server OS and application patching and application packaging using sophisticated management systems (e.g. Intune, System Center Configuration Manager)
• 6+ years' experience managing Virtual Desktop environments, Mobile Device Management Systems (e.g. MS Intune) and Endpoint protection systems (e.g. SEP)
• 7+ years' experience supporting Windows Enterprise customers in a large-scale (300+ node) environment.
• Successful track record of EUC architecture and administration, execution, and delivery.
• Ability to multi-task in a fast-paced, dynamic environment.
• Experience working in a regulated networking environment (SOX and 21CFR11).