INFORMATION TICKETS & TOURS REC ATTENDANT NF1.

Duties

Incumbent is assigned to Information Tickets and Tours (ITT) Office. ITT Recreation Attendant NF 1 will perform work as directed from assigned shift supervisor. Duties include selling tickets to local tourist attractions and special events, theme parks, movies, dinner shows, sporting events, and harbor cruises. Provides patrons with information and advice about local tourist activities and attractions in the immediate area. Engages patrons in a friendly and hospitable manner and seeks opportunities to exceed their expectations.

Responsible for operating a cash register, receiving payments, and making change. Must handle cash and ticket inventory with accuracy. Assists in maintaining routine sales records, reconciles accounts, and performs daily clerical work. May oversee sale of retail items associated with other MCCS activities.

May be required to perform light custodial and/or general maintenance duties as needed to maintain the facility. Ensures adherence to safety rules and regulations.

Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.

This position may be required to work at other Semper Fit work locations as needed based on business needs. Collateral Semper Fit work locations include but are not limited to the; 50M Pool, Golf Course, Party/Adventure Recreational Center (PARC), Bob Hope Theater, Auto Skills, and Semper Fit Gyms. Cross training to perform work in these alternative locations will be provided. Hours for this position vary and may include work at night, weekends, and holidays. Shift differential pay will be appropriately applied.

Performs other related duties as assigned.

Requirements

Conditions of Employment

• See Duties and Qualifications
  
  

Evaluations

Qualifications

High School diploma or GED required. One year experience in a customer service role or retail sales experience. Ability to communicate efficiently orally and in writing. Professional appearance and demeanor. Must have knowledge of basic mathematics, basic computer knowledge, and cash handling. This is a mixed position where the incumbent must be able to lift and carry objects up to 45lbs independently and objects over 45lbs with assistance.

Additional information

GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.

It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp.

As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made.

Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.

Required Documents

• Education/certification certificate(s), if applicable.
• If prior military, DD214 Member Copy
  
  

This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.

Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card.

INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENT'S DISCRETION WITHOUT FURTHER COMPETITION.

ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.

• A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
  
  

Benefits

The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working at MCCS include but are not limited to:

• Stability of Federal Civilian Service
• People with passion for doing work that matters
• Quality of Work Life Balance
• Competitive Pay
• Comprehensive Benefit Packages
• Marine Corps Exchange and Base Facility Privileges
  
  

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.