IT Specialist

Established in 2004, Culmen International is committed to enhancing international security, strengthening homeland defense, optimizing government operations and providing humanitarian assistance around the world.  We provide technical and management expertise, develop innovative technology solutions, and deliver youth care services, logistics, training and language services worldwide. With experience in over 140 countries, Culmen supports our clients to accomplish critical missions in challenging environments.

The IT Specialist provides technical support for issues related to computers, software, and other technology while implementing effective solutions.

· Serve as the first point of contact for staff seeking technical assistance over the phone or via email.

· Perform remote troubleshooting through diagnostic techniques and pertinent questions.

· Keep record of events, problems, and their resolution.

· Install new software and hardware components.

· Provide basic computer training.

· Educate coworkers about network security and best practices for computer usage.

· Support the day-to-day operations of the company’s computer network.

· Ensure data storage is safe and secure.

· Perform basic computer maintenance.

· Follow up with staff, provide feedback, and see problems through to resolution.

· Properly escalate unresolved queries to the next level of support.

· Work independently, react to change productively, and handle other essential tasks as assigned while exercising a high level of confidentiality.