Kaimetrix is seeking an IT Support Analyst, supporting the Program Executive Officer for Simulation, Training, and Instrumentation (PEO STRI).
The IT Support Analystwill be responsible for providing technical assistance and support to the PEO STRI internal users by resolving IT issues promptly and ensuring the smooth operation of IT systems and infrastructure.
Responsibilities:
Serve as the first point of contact for technical support requests from internal users, including troubleshooting hardware, software, and network issues via phone, email, or in person
Diagnose and resolve technical problems in a timely manner, escalating complex issues to senior IT staff as needed, and following up with users to ensure satisfactory resolution
Install, configure, and maintain desktops, laptops, printers, and other IT equipment, ensuring optimal performance and reliability
Provide assistance with software installation, upgrades, and patches, and troubleshoot issues related to operating systems, productivity applications, and specialized software tools
Manage user accounts and permissions, including password resets, access requests, and account provisioning/deprovisioning, in accordance with company policies and procedures
Document technical support activities, including issue resolution steps, troubleshooting techniques, and user feedback, to maintain accurate records and facilitate knowledge sharing within the IT team
Contribute to the development and improvement of IT support processes and procedures, and participate in training sessions to enhance technical skills and knowledge
Experience, Education & Training:
Proven experience in a technical support role, with strong troubleshooting skills and the ability to diagnose and resolve hardware and software issues
Solid understanding of desktop operating systems (e.g., Windows, macOS) and common productivity applications (e.g., Microsoft Office suite)
Familiarity with network protocols, basic network troubleshooting, and wireless technologies
Excellent customer service and communication skills, with the ability to interact professionally with users at all levels of the organization
Strong attention to detail, organizational skills, and ability to prioritize tasks in a fast-paced environment
A+ or Net+ (IAT-I) certification (or IAT-I equivalent)
Ability to obtain an agency clearance
Kaimetrix, L.L.C. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
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Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Internet Publishing
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