IT Support Analyst

IT Support Analyst

Location: New York City (NYC)- on site

Job Responsibilities:

• Provide first and second line technical support to all staff members, ensuring timely resolution of support requests.
• Respond to and resolve IT support calls/emails across all office locations and for virtual staff.
• Act as the primary technical support contact for the local and global offices, both onsite and remote.
• Maintain, configure, deploy, and troubleshoot computer hardware, printers, and supported smart devices.
• Support meeting rooms and video conferencing systems (e.g., Teams, Zoom).
• Track, document, and manage resolution of support tickets efficiently.
• Manage hardware asset inventory and equipment lifecycle.
• Enforce IT policies, monitor alerts, and report security risks.
• Collaborate with IT professionals and departments to address IT needs.
• Occasional travel required (<10%).

Experience Required:

• Minimum 5 years of relevant experience.
• BA/BS degree in Information Technology, Computer Science, or related field preferred.
• Relevant technology certifications desirable.
• Proficiency in Windows 10/11, MacOS, iOS, Android, and familiarity with BYOD policies.
• Experience with SaaS software (e.g., Microsoft 365, Okta, AzureAD, SharePoint, Box, Teams, Slack) and other IT systems.
• Strong understanding of networking concepts and technologies.
• Excellent documentation, process management, and confidentiality handling skills.
• Exceptional communication and interpersonal skills, ability to work independently and collaboratively.

Salary Range: $75,000 - $90,000 USD