IT Support Engineer

Job Description

Are you passionate about the chance to bring your valuable experience to a world class organization that is leading the way in both content and technology to serve and protect our citizens home and abroad? Do you have the skills necessary to help external and internal customers with their IT needs? Then Thomson Reuters Special Services (TRSS) is looking for you!

About The Role

As a IT Support Engineer , you will be responsible for All team members perform helpdesk support for onsite and remote employees, help maintain various network systems, and contribute to the implementation of new systems. After hours support and system maintenance is required at times. As the IT Support Engine, you will also contribute to a variety of areas including:

• Day-to-day desktop and phone support for onsite and remote users – core hours 9-5, M-F
• Provisioning and shipping of user laptops and phones and the associated accounts
• Troubleshooting networking issues such as VPN connection problems
• Work well both independently and with teammates
• Communicate well with users and teammates, including documentation
• Research solutions to problems and document solutions
• Assist in project work from LAN maintenance to office expansion and more
• Perform after-hours maintenance and support as needed
• Track tasks and time effectively in the Helpdesk ticketing system with sufficient completeness
• Maintain accurate inventory of physical devices and components
  
  

About You

You’re a good fit for the role of IT Support Engineer if you have:

• Support Windows 10/11
• Support Office 365 suites including Exchange-based e-mail and Teams chat
• Familiarity with Microsoft Active Directory
• Familiarity with administration of Office 365 and AzureAD
• Design, implement, and support collaboration solutions within Office 365 using SharePoint, Power Automate, Teams, and Outlook
• Support Apple iOS devices and mobile device management (Microsoft Intune)
• Able to follow detailed procedures
• Able to manage time
• Active Directory user and computer account management
• Bachelor’s degree in computer-related field or equivalent experience
• Minimum of three years IT-related experience
• Excellent customer service and communication skills
• Ability to obtain and maintain a U.S. national security clearance
  
  

What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected
• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
• Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
• Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
  
  

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.