Manager, Center For Private Business, Charlotte & Western Carolina

Application Instructions

External Applicants: Please upload your resume on the Apply screen. Your application will automatically populate your resume details, and you may verify and update data on the My Information page.

Please add your cover letter and any other documents required for the position to the Resume/CV document upload section at the bottom of the My Experience application page. Use the Select Files button to add multiple documents including your cover letter and supporting documents. The My Experience page is the only opportunity to add your cover letter and supporting document attachments. You will not be able to modify your application after you submit it.

Current Employees: Apply from your existing Workday account. Do not apply from the website. Log in to Workday. Click on the Jobs Hub and select Browse Jobs. Locate the position and click Apply. Update your Education and Job History.

• Cover letter required for all positions and optional for facilities, campus services, and hospitality positions unless otherwise specified.
  
  

Job Description Summary

The Charlotte and Western Carolina Market Leader will oversee and have sole responsibility for member prospecting, recruitment, onboarding, and retention, as well as continued relationship management for the Center's Charlotte and Western Carolina regions.

Job Description

Essential Functions:

Prospective Member Management

• Manage all tasks related to prospecting and recruitment of new members
• Maintain a prospective member pipeline
• Seek out and pursue prospective members for membership
• Manage all communications to prospective members
• Clearly and accurately describe the Center’s functions, value proposition, and upcoming programs to prospective members
  
  

New Member Experience Management

• Manage all aspects of new memberships, including onboarding
• Confirm that new members have joined, paid, and successfully onboarded to the Center’s membership
• Provide new members with a thorough orientation of Center resources
  
  

Existing Member Experience Management

• Manage all functions related to members’ experience
• Host annual membership calls to gain relevant information about the membership experience
• Facilitate ongoing needs assessment of members and relay feedback to the team
• Provide ongoing assistance to all members to maintain excellent satisfaction and retention
• Provide continued stewardship of regional members throughout the year
• Attend Center programs
  
  

Data Management

• Use the Center’s data management platform to manage prospects and members
• Maintain and update member’s data and information in the Center system
  
  

Center Development and Strategy

• Create and implement new strategies that enable Center growth
• Manage membership activities to align with Center’s budget
• Provide regional expertise and perspective to the Center team
• Serve on the Programming Review Committee as a regional representative
• Attend weekly team meetings as a part of the Center staff team
  
  

Additional Job Description

Other Functions:

• Statewide travel required
  
  

Accountabilities

• Responsible for one’s own work.
  
  

Disclaimer

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by the employee’s supervisor.

To help provide a safe learning and living community, Wake Forest University conducts background investigations and drug screens for all final candidates being considered for employment.

Wake Forest seeks to recruit and retain a diverse workforce and encourages qualified candidates across all group demographics to apply. Wake Forest University is committed to providing access and reasonable accommodation in employment for individuals with disabilities.

Time Type Requirement

Part time

Note To Applicant

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

Wake Forest seeks to recruit and retain a diverse workforce while promoting an inclusive work environment committed to excellence in the spirit of Pro Humanitate. In adherence with applicable laws and as provided by University policies, the University prohibits discrimination in its employment practices on the basis of race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and veteran status and encourages qualified candidates across all group demographics to apply.