The Membership Associate is responsible for creating and nurturing a seamless and meaningful YMCA member experience from fist point of contact with the Y to daily engagement of current members. The candidate demonstrates the Y’s core values of caring, honesty, respect and responsibility and implements the Y’s Member Engagement Principles of welcome, connect, support and invite during all member and guest interactions. They connect YMCA members with available resources virtually or in the branch. The candidate is expected to maintain general knowledge of the facility, programs and activities of the Y and provides service and information to members while creating a safe environment for all.
Salary range: $18.50 to 22.00 per hour
Requirements
MINIMUM QUALIFICATIONS
18 + years old
High school diploma or equivalent
Must be available weekdays, evenings, and weekends
6 months customer service experience
Computer literacy and knowledge of Office 365
Strong interpersonal and customer service/phone etiquette skills
Current YMCA-approved CPR and First Aid certification
Preferred Qualifications
Experience with Salesforce
Bilingual skills in Spanish, Cantonese, and/or Mandarin
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Non-profit Organizations
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