Work Schedule Monday - Friday, 8:00 am - 5:00 pm; some nights and weekends as needed, this position is eligible for a hybrid schedule.
Job Location Raleigh, NC
Department Jenkins MBA Program
About The Department
The Poole College of Management actively engages with industry and academia to create an innovative and collaborative intellectual environment that fosters learning, scholarship, and service. We’re deeply rooted in NC State’s history as a university that excels at science, technology, engineering, and math.
Our college’s diverse student body — over 4,000 students — hails from across North Carolina, the United States, and the world. Our faculty are thought leaders and field-tested experts with enduring ties to the world of business.
Poole College of Management has four academic departments: Accounting, Business Management, Economics, and Management, Innovation, and Entrepreneurship. We offer bachelor’s degrees in accounting, business administration, economics; master’s degrees in accounting, business administration ( MBA ), economics, management (including specialized degrees); as well as a doctoral degree in economics. Among our non-degree programs, we offer Executive Education and graduate certificates.
The college houses six initiatives fostering research, learning, and corporate engagement: Business Analytics Initiative, Business Sustainability Collaborative, Enterprise Risk Management Initiative, Entrepreneurship Clinic, Entrepreneurship Collaborative, and Supply Chain Resource Cooperative. The college is fully accredited by the AACSB .
To learn more about our College, visit: https://poole.ncsu.edu
Essential Job Duties
The Operations and CRM Manager is the primary administrator for the Jenkins graduate programs’ CRM and database, utilizing Slate Technolutions. Reporting to the Associate Director of Admissions and Operations, this role focuses on streamlining recruitment, engagement, and application evaluation processes.
In this role, you will collaborate across departments to meet the operational and strategic goals of the Poole College of Management, developing tools and strategies for the Jenkins graduate student affairs team. You will be responsible for minor technical tweaks to leading major functional upgrades and phased roll-outs across departments. Additionally you will maintain the integration between Slate and any third-party add-ons we select, ensuring seamless operations and optimal performance.
Key Responsibilities include but are not limited to:
Develop automated processes, customized queries, reports, and interfaces in Slate for marketing and recruiting.
Report weekly admissions and recruitment data for Poole graduate programs.
Create and manage custom reports in Slate and Excel for program decisions, accreditation, and rankings.
Enhance Slate and WordPress functionalities for recruiting, admissions, academic advising, and alumni.
Scout and manage third-party software integrations and vendor relationships.
Coordinate automated email campaigns and workflows for seamless communication with prospects, applicants, and students.
Create targeted email lists, templates, and registration forms in Slate.
Assist with graduate application processing and initial review.
Plan and deliver user training sessions.
Advocate for process innovation and solutions-oriented approaches.
Interpret and implement policies with minimal guidance.
Other Responsibilities
Other duties as assigned.
Qualifications
Minimum Education and Experience
Bachelor’s degree and one year of experience related to the area of assignment; or equivalent combination of training and experience.
Other Required Qualifications
Exceptional attention to detail with a proven track record of accuracy.
Proven initiative and proactive approach to identifying and solving problems.
Demonstrated ability to innovate and improve processes.
Excellent communication skills, both written and verbal.
Proficient in Microsoft Excel or similar software, with experience in creating complex reports.
Extensive experience in CRM and database administration.
Proficient in website editors such as Expression Engine, WordPress, and HTML .
Experience with marketing and sales software, including Hubspot, Bronto, and Astra.
Strong skills in query logic and report building.
Preferred Qualifications
Advanced experience with Slate and Hubspot, managing and optimizing CRM systems
Experience with PeopleSoft and NextGen systems
Proficient in using Eventbrite, GotoWebinar, and Bronto for event management and marketing
Experienced programming knowledge, specifically using Apex code, Visualforce, and SOQL
Strong data collection and analysis skills for reporting purposes, with experience in generating actionable insights.
Required License(s) Or Certification(s)
N/A
Valid NC Driver's License required No
Commercial Driver's License required No
Recruitment Dates and Special Instructions
Job Open Date 07/05/2024
Anticipated Close Date Open Until Filled
Special Instructions to Applicants
Please include a resume, cover letter and contact information for three professional references.
Position Details
Position Number 00101983
Position Type EHRA Non-Faculty
Full Time Equivalent (FTE) (1.0 = 40 hours/week) 1.0
Appointment 12 Month Recurring
Mandatory Designation - Adverse Weather Non Mandatory - Adverse Weather
Mandatory Designation - Emergency Events Non Mandatory - Emergency Event
Department ID 200201 - MBA Program
AA/EEO
NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-515-3148 to speak with a representative at the Office of Institutional Equity and Diversity.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu .
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Higher Education
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