Responsible for interpreting the ophthalmic spectacle prescription and the eyewear order to properly deliver, adjust, and repair eyewear.
Principal Duties And Responsibilities
Responsible for inspecting the eyewear and the coordinated order prior to delivery
Dispense eyewear using the E.A.R.N. for Dispensing process methodology
Responsible for knowledge of each dispensing tool, its use, and ability to use it properly Responsible for properly fitting eyewear to the patient’s face through various frame adjustments
Responsible for explaining the care and maintenance for the eyewear to the patient, including recommending HFO cleaning regimens
Responsible for processing the delivery of the eyewear order in the software program Responsible for performing proper frame and lens repairs
Trouble-shoot vision, lens, and frame issues including verifying prescription, base curves PD’s, segment heights, visual acuity and adjusting face form Responsible for communicating the preferred lens family of products and the benefits of each
Responsible for knowledge of various frame materials in order to properly adjust and repair them Process remake orders and properly apply vision insurance coverage
Responsible for neutralizing and verifying the spectacle prescription in the eyewear through the use of auto and manual lensometry
Receive eyewear orders into the software program and manage delivery status reports
Assist with placing patient’s eyewear orders as needed
Education & Experience
High school diploma or G.E.D required.
Previous computer experience and basic math skills preferred.
Previous customer service, hospitality, or retail experience preferred.
Previous dispensing/optical experience preferred.
Must be able to walk, bend and stand for extended periods of time.
Completion of all required training courses as directed by Henry Ford OptimEyes.
WORKING CONDITIONS
Works in retail optical environment.
Requires evening and weekend hours.
Additional Information
Organization: Community Care Services
Department: HF Optimeyes W. Bloomfield SVC
Shift: Rotating
Union Code: Not Applicable
Seniority level
Associate
Employment type
Full-time
Job function
Health Care Provider
Industries
Insurance, Wellness and Fitness Services, and Hospitals and Health Care
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