Patient Responsible Representative

Rothman Orthopaedics is looking for a Patient Responsible Representative to join our team! The Patient Responsible Representative is responsible receives inbound billing-related calls. This includes topics such as self pay, high-deductibles, past due accounts, and refunds. This individual is responsible for researching all aspects of self pay collections for physician billing including, but not limited to, pursuing payments from patients, establishing payment plans, and managing aging of accounts receivables. If you are qualified for and interested in this role, please apply!

Job Tile: Patient Responsible Representative

Hours: Mon - Fri: 8am - 5pm

Location: 833 Chestnut St, Philadelphia, PA

• on-site training required for first 3 months; will work remotely after training
  
  

Job Qualifications

• High School diploma or GED minimum education requirement
• Must have medical billing experience and knowledge
• Knowledge of ICD9-10 and CPT coding is required
• Computer skills including, but not limited to, MS Office and EMR system(s) experience
  
  

Job Duties

• Answers and resolves all patient billing calls daily.
• Updating patient records, refiling, and correcting claims as required. Communicates with follow-up team billers as needed.
• Maintains the responsible follow-up module.
• Manages collection accounts including verifying accuracy of the balance, contacting the patient to resolve, friendly reminders, final notices and approval to our outside collection agency.
• Management of surgical collection accounts for physicians. Attempts to resolve with patients and updates manager as needed. Before releasing to surgeon for collection approval, account should be well documented that all resources to collect have been exhausted.
• Processes credit cards for patient convenience and sends patient receipt of payment.
• Responsible for researching all aspects of self pay collections for physician billing including, but not limited to, pursuing payments from patients, establishing payment plans, and managing aging of accounts receivables.
• Communicates with insurance companies and clinical areas via phone/email, providing information for inquiries and requests to ensure accurate patient financial responsibility is assigned.
• Manages refund requests including contact with requesting agency.
• Exemplifies the desired culture and philosophies of the organization.
  
  

Our Commitment To Employees

Come work at Rothman Orthopaedics! Our employees are our single greatest asset, as such, we strive to provide a professional, nurturing environment where every member of our team can make a meaningful difference in the lives of others. This commitment to our employees has earned us the distinction as a Top Workplace in Philadelphia by the Philadelphia Inquirer year after year. Our employees enjoy competitive pay, comprehensive health and dental benefits, tuition reimbursement, paid time off, and retirement savings plans.

Rothman Orthopaedics is an Equal Opportunity employer committed to providing opportunities to all qualified applicants without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. We value developing an inclusive and equitable environment that strengthens our organization and allows us to better attract and retain a diverse workforce that is representative of our patients and our community. We model our values by creating and enacting practices that encourage participation from all backgrounds, perspectives, and experiences.

COVID-19 Policy

As a condition of employment at Rothman Orthopaedics, it is required you receive the COVID-19 vaccination. Rothman Orthopaedics is an Equal Opportunity Employer and requests for reasonable accommodations will be considered.