Wipro is seeking individuals who combine excellent problem-solving skills with the ability to function effectively both as part of a team or on an individual basis to bring their talent to our team.
Wipro is a leading global IT solutions and services company with over 240,000 dedicated employees serving clients across multiple continents and 66 countries.
We offer a strong compensation package that includes competitive hourly pay, the ability to earn overtime, bonus, and day on benefits. Wipro also offers many opportunities for career advancement within our engaging and exciting culture.
Job Summary
The Payment Manager- Premium Accounts processes all financial transactions regarding receipt of clients’ premiums and assist in the resolution of open client issues. The Manager is responsible for training, developing, and managing team associates ensuring they have the tools necessary to process transactions in a timely manner.
THIS IS A HYBRID POSITION AND REQUIRES TO BE IN THE TAMPA OFFICE 2/3 TIMES PER WEEK
Essential Job Functions/Duties
Identify medium to high complexity discrepancies
Thorough knowledge of unit’s workflow and assist in all phases of unit’s assignments
Working knowledge of all admin systems (TAS, CSR SLP, etc.)
Accurately calculate manual premium refunds and review and approve high dollar refunds
Ability to identify medium to high complex discrepancy calculation errors
Recommend and initiate corrective action, prepare presentations to present to internal and external clients and participate in meetings, projects and deployments as needed
Answer more complex inquiries within standard department/carrier’s requirement
Regular attendance in order to meet business objectives
Time keeping and approval of timecards in ADP
Continuously contribute towards process improvement
Assign tasks, supervise, mentor and complete timely performance reviews
Provide technical training and career development for staff
Qualifications/Requirements
Knowledge of standard bookkeeping practices and procedures
Understanding of debit and credit
High aptitude for working with numbers
Thorough knowledge of unit workflow
Basic general knowledge plus considerable administrative or creative knowledge of other functions or operations in order to develop new approaches to issues or problems
Usually achieved with experience through multiple business cycles in various assignments, generally 3+ years