Program Support Assistant (OA)

Duties

What You'll Be Doing Day To Day

As a Program Support Assistant (OA), you will use your knowledge of and experience to optimize business results and customer experience by:

• Creating reports, tracking information in databases and applying various software packages to create databases and tracking systems for the purposes of data collection, and records management in support of the organization's program operations.
• Monitoring, controlling and tracking the preparation of reports, memoranda and data to ensure timeframes are met.
• Managing purchasing supplies, equipment and other materials utilizing prescribed purchasing guidelines and procedures.
• Scheduling appointments, coordinating meetings, and/or scheduling conferences to include the managing of logistics, as well as coordination of travel for senior staff.
  
  

Duties as shown are at the full performance level (FPL) of the GS-9. Duties will be developmental in nature when filled below the FPL.

Requirements

Conditions of Employment

• U.S. Citizenship required.
• Males born after December 31, 1959 must be registered or exempt from Selective Service - http://www.sss.gov
• Suitable for federal employment.
• Meet time in grade restrictions by the closing date of the announcement.
• Appointment will be subject to the applicant's successful completion of a background security investigation and favorable adjudication. All information concerning qualifications is subject to investigation.
• Documentation that you present for purposes of completing the Department of Homeland Security (DHS) Form I-9 will be verified through the DHS "E-Verify" System.
• All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choice.
• All qualification requirements must be met by the closing date.
• Financial disclosure statement may be required.
• Probationary (or trial) period may be required.
  
  

Qualifications

WHAT WE ARE LOOKING FOR

Minimum Qualifications

GS-07: You must have one-year specialized experience to perform successfully the duties of the position. To be creditable, specialized experience must have been equivalent to at least the GS-06 grade level in the Federal service performing at least three (3) of the following:

• Initiating draft correspondence and/or other written documents for higher-level input and editing.
• Drafting responses to inquiries to ensure appropriate information is conveyed.
• Providing administrative tasks associated with maintaining and supporting the work of an office.
• Assisting with managing appointment and/or meeting schedules.
  
  

GS-08: You must have one-year specialized experience to perform successfully the duties of the position. To be creditable, specialized experience must have been equivalent to at least the GS-07 grade level in the Federal service performing at least four (4) of the following:

• Preparing ad hoc and/or reoccurring reports, forms, and/or presentation materials.
• Reviewing correspondence and/or other written documents for accuracy and completeness.
• Managing the calendar for leadership and other senior staff members as directed.
• Replying to inquiries to ensure appropriate information is conveyed where incoming questions were vague, incorrect, or incomplete.
• Arranging logistics for meetings, equipment, and/or coordinating with participants such as vendors and contacts.
  
  

-AND-

QUALIFIED TYPIST: This position requires a qualified typist, able to type a minimum of 40 words per minute. You must self-certify your proficiency or provide performance test results and/or certificates of proficiency (acceptable within 3 years). Additional verification of the proficiency of the skills of self-certified applicants may be done at a later date by administering the appropriate performance test.

Documenting experience: IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Qualifications are based on breadth/level of experience. In addition to describing duties performed, applicants must provide the exact dates of each period of employment (from MM/YY to MM/YY) and the number of hours worked per week if part time. As qualification determinations cannot be made when resumes do not include the required information, failure to provide this information may result in disqualification. Applicants are encouraged to use the USAJOBS Resume Builder to develop their federal resume.

Do not copy and paste the duties, specialized experience, or occupational application questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position.

In accordance with Office of Personnel Management policy, federal employees are assumed to have gained experience by performing duties and responsibilities appropriate for their official series and grade level as described in their position description. Experience that would not normally be part of the employee's position is creditable, however, when documented by satisfactory evidence, such as a signed memorandum from the employee's supervisor or an SF-50 or SF-52 documenting an official detail or other official assignment. The documentation must indicate whether the duties were performed full time or, if part time, the "percentage of times" the other duties were performed. It is expected that this documentation is included in the employee's official personnel record. In order to receive credit for experience in your resume that is not within the official series and grade level of your official position, you must provide a copy of the appropriate documentation of such experience as indicated above.

Experience refers to paid and unpaid experience, including volunteer work done through national Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to gain employment. You will receive credit for all qualifying experience, including volunteer experience. If such experience is on a part-time basis, you must provide the average number of hours worked per week as well as the beginning and ending dates of the experience so it can be fully credited.

OPM Qualification General Policies Website

Education

This job does not have an education qualification requirement.

Additional Information

THINGS YOU NEED TO KNOW

Federal agencies may request information regarding the vaccination status of selected applicants for the purposes of implementing other workplace safety protocols, such as protocols related to masking, physical distancing, testing, travel, and quarantine.

Incentives may be authorized; however, this is contingent upon multiple factors, including funds availability. If authorized, certain incentives may require you to sign a service agreement to remain in the Federal government for a period of up to 3 years. Note: This statement does not imply nor guarantee an incentive will be offered and paid. Incentives may include the following: moving expenses, recruitment or relocation incentive; student loan repayment, superior qualifications appointment, creditable service for annual leave for prior non-federal work experience or prior uniformed military service, etc.

Bargaining Unit Position: Yes

Research position: No

Drug Screening Required: No

Applicants selected for this position will be subject to reasonable suspicion and post-accident drug testing upon hiring.

Special Hiring Authorities for Veterans - https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/veterans/

Special Hiring Authorities for Military Spouses - https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/military-spouses/

People With Disabilities (Schedule A) - https://help.usajobs.gov/index.php/Individuals_with_Disabilities

Career Transition Assistance Program/Interagency Career Transition Assistance Program (CTAP/ICTAP): For information on how to apply as an CTAP/ICTAP eligible see http://opm.gov/rif/employee_guides/career_transition.asp#ictap . To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated at 85.0 or above on the rating criteria for this position.

Beginning January 1, 2010, agencies must seek prior approval from OPM before they can appoint a current or recent political appointee to a competitive or non-political excepted service position at any level under the provisions of title 5, United States Code. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, or Non-career SES employee in the executive branch, you MUST disclose that to the Human Resources Office.