Quality Improvement Specialist

The Quality Improvement Specialist collaborates with the Quality Improvement leaders and key stakeholders across the Enterprise, to provide support for multidisciplinary teams working on quality improvement initiatives. These teams are leading a variety of quality improvement and safety initiatives with a targeted focus on achieving results that improve key care processes and clinical quality outcomes. The position serves to support the facilitation including planning, implementation, and coordination of multidisciplinary teams and their work related to clinical quality improvement as well as the sustainment of these improvements. To achieve the targeted results, this position will coordinate, identify, develop, promote, and support implementation projects identified by the Quality and Safety Team. This position works with leaders of the quality improvement teams to ensure deadlines and deliverables are met. This position will also support the Quality & Patient Safety Committee, a segment of the Medical Staff governance structure. The Quality Improvement Specialist will have familiarity using Quality Improvement methodologies, SPS tools, and other techniques that are applied to achieve targeted and sustainable outcome improvements.

Position Responsibilities

• Serves as a key Quality Improvement resource to support both hospital and practice wide initiatives as well as departmental quality improvement teams, programs, projects, and initiatives. This support includes but is not limited to the following: 
  • Partner with department leaders & quality improvement teams to develop and advance the following: Improvement teams’ charters; implementation plans; timelines; milestones to effectively track deliverables; performance dashboards; change proposals and other relevant materials needed to support the teams.
  • Assist in coordination, preparation and planning for the projects including conducting the necessary workshops, implementation of the recommendations, follow up utilizing daily management, and coaching leaders throughout the project.
  • Provide subject matter expertise, education, and consultative support. 
  • Conduct current state analysis for priority workflows based on performance gaps. Develop respective gap closure quality improvement plans. 
  • Guides data collection, and the preparation of progress reports and outcomes to key stakeholders 
• Partners with the Nursing Councils, and appropriate committees as a primary member, from Q/S team, and the chair to support the objectives and priorities of the committee. This support includes organization of committee logistics such as: assist with the preparation of the agenda, participant involvement, completion of items requiring follow-up, etc. 
• In collaboration with the quality improvement team(s) support the development, upgrade, and delivery of quality improvement training programs and problem-solving methodologies/tools, to Q.I. teams and other stakeholders as needed. 
• Apply appropriate quality improvement and safety analytical tools and methodologies to identify improvement opportunities and advance rapid cycle improvement (i.e. PDSA, FMEA, SPS Bundles, reliability science, process flow mapping, dashboards utilization, key driver diagrams, run charts and documentation from PDSA cycles implementation, etc.). 
• Develop trust and effective working relationships with key stakeholders (quality and safety team, infection prevention, hospital, and ambulatory operations).
• Additional miscellaneous duties and responsibilities may be assigned from time to time by employee’s supervisor.

Position Requirements

• Bachelor's Degree required; Masters degree preferred
• Certified Professional in Healthcare Quality (CPHQ) preferred
• Six Sigma and Lean Certifications are preferred
• Minimum of 1 year of process improvement, lean, six sigma, or project management experience required (preferably in the healthcare industry); 3+ years of experience preferred.