Receptionist

Description

The position of Receptionist is responsible for performing customer reception activities; performs switchboard operations; answers questions or inquiries of a general nature; determines appropriate direction for business inquiries; issues messages; performs routine clerical duties as required.

• Answers telephones; handles routine inquiries and customer services issues; routes calls to appropriate individuals; takes and relays messages via e-mail or other route.
• Acts as Bank receptionist; greets visitors and informs staff of visitors’ arrival.
• Assists in the scheduling of Bank courier activities with customers.
• Performs a wide variety of routine clerical duties relative to Bank operations; types routine reports, forms and lists; resolves routine problems or complaints; stuffs envelopes; files checks and statements; orders repair and service of telephone or other related equipment.
• Operates computer terminal or personal computer to input and process data.
• Treats people with respect; keeps commitments; Inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.
• Follows policies and procedures; completes administrative tasks correctly and on time; supports the Bank’s goals and values; benefits the bank through outside activities.
  
  

Requirements

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

• High school diploma or general education degree (GED); and 1 year of related experience and/or training; or the equivalent combination of education and experience. Work related experience should consist of reception or secretarial duties in a business environment. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related.
• Skills in operating telephone switchboard equipment and a pleasant speaking voice.
• Courteous social skills to welcome visitors in a business environment.
• Basic skills in computer terminal and personal computer operation; mainframe computer system; and word processing and spreadsheet software.
• Basic typing skills to meet production needs of the position.
• Basic math skills; calculate interest and balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; compute rate, ratio and percent.
• Effective oral, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers and employees.
• Ability to deal with simple problems involving multiple facets and variables in standardized situations.
• Good organizational and time management skills.
• Ability to work with general supervision while performing duties.
• Current Georgia driver’s license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities.