Reliability Solutions Consultant

As a 100% Employee-Owned company, Robert E. Mason & Associates, Inc. believes our Associates are the foundation of both our customers’ and our success. Our strong company culture, and belief in continued investment in our Associates, has helped us realize long Associate tenures, as well as long lasting relationships with our customers. Under the Robert E. Mason & Associates, Inc. umbrella there are two divisions: R.E. Mason and Apperture Solutions.

R.E. Mason is an Emerson Impact Partner covering North Carolina, South Carolina, and Virginia. Emerson is the global leader of process systems and solutions. R.E. Mason provides industry-leading process equipment and service for process control, automation, safety, and reliability. The industries served include Chemical, Pharmaceutical & Life Sciences, Power & Utilities, Food & Beverage, and Pulp & Paper.

Apperture Solutions is a technology independent, professional consulting, and implementation services firm. Apperture Solutions offers Data Enablement, Production Optimization, Operations Management, and Other Value-Added Services. Apperture Solutions partners with other providers to offer our customers the technologies and solutions that fit their needs.

What R.E. Mason Offers Associates:

R.E. Mason is a 100% employee-owned company that offers a comprehensive, industry leading benefits package to all eligible Associates:

• Participation in the Employee Stock Ownership Program (ESOP)
• Retirement plan, including a Safe Harbor contribution
• Medical / Dental / Vision Insurance
• Employer paid Life Insurance and Long-Term Disability Insurance
• Generous paid leave options that include vacation time, sick leave, personal leave time, R.E. Mason Way Half Day, paid Jury Duty, and paid Bereavement Leave
• Paid company holidays
• Career Development Program
• Retirement and Financial Wellness program
• Employee Assistance Program (EAP)
• Alternative/Hybrid Work Schedules

General Description

We have an exciting sales opening in our Reliability team, primarily focused on Asset Management, Machinery Health Management, and Optimization. The Reliability Solutions Consultant will be primarily responsible for identifying, pursuing, and achieving success in sales opportunities related to Reliability Solutions and Equipment Monitoring for the assigned territory and/or market segments. The goal is to help our customers achieve improved business results while also maximizing growth & profitability for the company. Opportunities that are pursued by the Reliability Solutions Consultant will incorporate new and/or existing products and services offered by Emerson, R.E. Mason, and complementary suppliers. Market research and significant prospecting will be required. The Reliability Solutions Consultant will collaborate with other sales resources within the geography who are focused on other product lines (process systems, controls, etc.).

Specific Responsibilities

Reliability Sales Responsibilities

• Develop applications knowledge for all primary products and service responsibilities for the customers located in assigned territory/segment including:
• Reliability Solutions Products including but not limited to Emerson's AMS Software Suite, 2140 Portable Analyzers, 9530 Wireless Vibration Monitors, Online Units such as Asset Monitor/6500 Prediction/6500ATG Protection
• R.E. Mason Reliability Services (Engineering, Installed Base Support, Data Collection & Analysis, Training, etc.)
• Reliability Consulting Services
• Associated 3rd Party Products or Buyouts
• Act as the Sales subject matter expert for vibration, oil analysis, thermography, and other condition-based monitoring technologies, while collaborating with Sales Management and the Reliability Team to support meeting company objectives
• Responsible for identifying reliability opportunities, developing the pursuit strategy, organizing, and leading the applicable sales support team(s). Depending on the pursuit, the sales support team can be comprised of Territory Account Manager(s), Solution Consultant(s), Application Engineer(s), Sales Coordinator(s), Business Unit Leader(s), Engineering and Service Personnel.
• Deliver sales results for route-based data collection products for predictive maintenance programs
• Deliver sales results for offline and online monitoring systems, on prem and cloud based, which incorporate wired and wireless devices, simple A.I. (Artificial Intelligence) or advanced analytics with Machine Learning.
• Deliver sales results for project execution services include project management, installation, and configuration of both offline and online systems
• Identify Reliability & Maintenance Consulting Service opportunities
• Approximately 75% travel, across NC - must reside in NC
• This role is not applicable to the states of New York or Colorado

General Sales Responsibilities

• Develop and maintain strategic business and personal relationships with installed customer and prospective accounts through face-to-face meetings
• Qualify sales opportunities and respond to customer inquiries
• Identify, pursue, and capture business growth opportunities
• Ensure quotations and proposal responses are prepared to match opportunity requirements
• Leverage risk management and legal resources to negotiate Commercial Terms & Conditions
• Remain abreast of new technologies and industry trends
• Actively participate in internal department meetings and training
• Utilize sales tools, CRM, and business systems to fulfill planning, tracking, forecasting, and other reporting requirements

Required Competencies

• Detailed knowledge of Reliability Best Practices
• Customer focused and responsive
• Results driven
• Self-starter, time management skills
• Excellent interpersonal, relationship building skills
• Excellent verbal and written communication skills
• Fluent in English

Required Education and Experience

• B.S. in Mechanical Engineering or other related discipline
• 3+ years of relevant Reliability experience

Preferred Experience/Competencies

• Customer facing sales experience with proven results
• Experience with Emerson Reliability products and services
• CMRP Certification