Resident Services Coordinator

YWCA Central Alabama is a social justice organization dedicated to eliminating racism, empowering

women, and promoting peace, justice, freedom and dignity for all. YWCA Central Alabama’s vision is

to create a more caring community. We work every day to make a positive change in the lives of

individuals and the community.

• Full-time
• $40,000 - $42,000, annually
• YWCA Central Alabama Downtown Birmingham, Alabama
  
  

As a full-time, you are eligible for a generous company benefit plan package (medical, dental,

vision and various supplemental life insurance programs). You will also earn paid vacation, sick

and personal hours, paid organization designated holidays, and the opportunity to invest in the

403(b) plan and YWCA retirement program.

Summary

The Resident Services Coordinator will provide case management services for women and women with

children, including those who are victims of domestic violence in both transitional and permanent

housing setting, in a way that provides exceptional tenant services for residents while achieving

the highest standards compliance.

Description Of Responsibilities

• Adhere to the policies of the YWCA Central Alabama and support its Mission and Vision.
• Provide compassionate, empowering assistance to all residents, in a manner that prepares them to
  
  

achieve the very best in their tenancy and in their lives both directly through personal

interaction and indirectly through supervised housing staff.

• Provide full case management and advocacy for transitional housing client caseload located in
  
  

the main YWCA Central Alabama building downtown, including but not limited to, referrals to outside

agencies (medical, food stamps, employment, financial, legal, psychiatric and/or others), as may be

needed.

• Work with transitional residents fleeing domestic violence circumstances in developing a safety
  
  

plan or ensuring a safety plan is in place.

• Offer each transitional housing resident a range of voluntary services that is available to them
  
  

that might best serve their particular needs and individual goals.

• Create and facilitate relevant support groups for transitional housing residents.
• Provide resource and supportive service assistance to permanent housing clients located in YWCA
  
  

Central Alabama housing programs, as may be needed.

• Assist with the planning and facilitation of any tenancy meetings, events and/or functions,
  
  

including those involving permanent housing residents.

• Assist with all audit, funding or educational visits to YWCA Central Alabama through public
  
  

speaking and touring of the facilities, as may be required, including representing YWCA Central

Alabama at meetings and community events, as may be requested.

• Ensure consistency with applicable LIHTC, HUD, DOJ and/or other funding regulations and tenant
  
  

compliance from case management intake to move-out, doing so in concert with other Housing Staff,

Counseling staff and with the guidance of the Assistant Director of Housing.

• Work collaboratively with the Director of Building Services and/or designee(s) to ensure
  
  

coordination with the Housing Department in providing exceptional property management of the

transitional housing units.

• Perform unit inspections on a monthly basis and associated administrative duties, as may be
  
  

required.

• Work independently and in coordination with other Housing Office staff to ensure timely and
  
  

ongoing statistical information related to the production of required reporting to federal, state,

county and local funding sources including APR reporting and City/County CDBG and ESG sources as

may be needed.

• Ensure comprehensive and ongoing accurate use of YWCA Central Alabama’s property management
  
  

software for all applicable permanent/transitional resident issues related to tenancy and/or

program status in the case of transitional housing.

• Maintain applicable financial files and records in cooperation with the Chief Financial Officer
  
  

to ensure compliance with all agency procedures, programs and/or funding streams.

• Actively participate in all Housing Department meetings and work collaboratively with other
  
  

members of YWCA Central Alabama’s Housing Department in the fulfillment of the department’s

obligations.

• Provide on-call emergency assistance with unforeseen circumstances associated with tenancy and
  
  

housing occurring during off-hours.

• Perform all other duties deemed necessary for the smooth operation of the Housing Office and
  
  

YWCA Central Alabama.

Competencies

• Organizing and prioritizing
• Attention to detail and accuracy
• Confidentiality
• Judgment
• Communication skills
• Problem-Solving
• Teamwork
• Integrity
  
  

Minimum Qualifications: Education and Experience:

• Bachelor’s Degree in Human Services or related field and three (3) years’ experience, providing
  
  

direct services. Master’s degree in related area, may substitute for some experience.

• A passion and a capacity for work that improves opportunities for those in greatest
  
  

need.

• The ability to sensitively work with diverse populations living below, at, or slightly above
  
  

poverty.

• Excellent interpersonal skills with adults and children and crisis intervention
  
  

experience.

• Computer skills in word processing and a willingness to adapt to new software, as may be
  
  

needed.

• Ability to communicate effectively and professionally, both verbally and in writing, with
  
  

colleagues, tenants and the general public.

• Valid driver’s license and a driving record acceptable by the organization’s insurance
  
  

company.

How to apply, please visit the website at https://ywcabham.org/landing-page/work-here/.

For information on YWCA Central Alabama, including more information on employee benefits and our

company culture, visit our website at https://ywcabham.org/.

YWCA Central Alabama is an equal opportunity employer, and all qualified applicants will receive

consideration for employment without regard to race, color, religion, age, sex, national origin,

disability status, genetics, protected veteran status, sexual orientation, gender identity or

expression, or any other characteristic protected by federal, state

or local laws.