SkillBridge Intern - Customer Success Manager, GEMSS

Iron Bow Technologies is for people who believe trust is paramount, transformation is embraced, and the future is here, because "What we do matters!"

We are a next generation solutions provider, delivering mission success across government, healthcare, and commercial industries. Iron Bow relies on our passionate people, long standing partnerships, and strategic thinking to solve your most critical challenges.

Whether we team with clients, colleagues, or partners, we put each other first. It’s The Iron Bow Way.

THE HIGH LEVEL

• Please Note: This role is a DoD SkillBridge Internship for eligible enlisted service members only**
  
  

At Iron Bow, our Customer Success Managers are the backbone of customer satisfaction. They’re experts at understanding our customers’ needs and ensuring they’re met at every stage of the solution lifecycle. We’re seeking a Customer Success Manager, GEMSS SkillBridge Intern who will guide customers through the adoption process to facilitating ongoing success, they provide unwavering support and collaboration. Our Customer Success-GEMSS Intern will learn to act as the vital link between customers and our internal teams - including partners, delivery, engineering, professional services – they ensure seamless communication and problem solving. With a genuine passion for enhancing customer experience, our Customer Success Managers bring positive energy to the team, focused on delivering exceptional satisfaction to our valued customers.

WHAT SUCCESS LOOKS LIKE?

• Adoption Skills: Proficient in guiding customers through adoption process, effectivley communicating value proposition and benefits to ensure successful utilization and integration into their operations. Maximizes user engagement and satisfaction.
• Technical Aptitude: Our CSMs tackle technical issues and communicate solutions clearly and effectively to customers.
• Customer Relationship Management: CSMs are masters at cultivating strong relationships with customers, listening to their needs, and guiding them towards success.
• Communication Skills: Excellent verbal and written skill are crucial to effectively convey complex info to non-technical customers.
• Adaptive Problem-Solving: A drive to take on challenges and addressing customer pain points with innovative solutions, adapting seamlessly to evolving needs and dynamic market changes.
• Project Management: Our CSMs are multitaskers and juggle various projects while making our customers satisfied and impressing all parties involved.
• Customer Advocacy: As the superhero of customer experience, CSMs provide valuable feedback for improvement and make sure all stakeholder voices are heard.
  
  

WHAT YOU'LL BE DOING - Objectives For This Internship

• Forge strong relationships and engage with our esteemed partners like the US Air Force, DISA, 4th Estate, and associated OEMs in our high-touch model, ensuring unparalleled service delivery.
• Work with cross-functional teams to own and ensure customer deployments have completed quickly and efficiently
• Through monthly and quarterly interaction become the trusted advisor to your customers
• Strong ability to elevate customer relationships to trusted advisor status through regular interactions, becoming the go-to for all their needs and aspirations.
• Collaborate with our Field Sales Team to identify and capitalize on expansion opportunities within account portfolios, driving continuous growth and success.
• As a trusted/strategic advisor with customers, you’ll drive continued value of our products and services meeting evolving needs of the customers.
• Through interaction with the Customers, Operational, Management, and Executive levels, ensure all stakeholders recognize and appreciate the value we bring to the table.
• As trusted advisor recommend ways your customer can get more value from Iron Bow.
• Understand our customer’s pain points and provide proactive recommendations while collaborating with cross functional teams to get the customer the best outcome.
• Develop strong overall relationships internally within the business and external with assigned clients; with a focus on driving adoption, ensuring retention.
• Work with sales teams to maximize account growth opportunities, including identification of upsell opportunities within the existing account base
  
  

YOUR VALUE PROP FOR OUR TEAM

• Eligible for a SkillBridge Internship
• Bachelor’s degree is strongly preferred
• Requires a technology background (networking or software related) and customer-facing experience
• Excellent communication, interpersonal and organizational skills
• Superb People and Emotional intelligence skills
• Highly motivated self-starter with competitive edge and a keen eye for detail. Strong problem-solving skills coupled with the ability to provide quick resolution is a must.
• Experience navigating and successfully steering customer engagements to completion while ensuring a high level of customer happiness.
• Possess excellent relationship building, tenacity, resilience, presentation, and organizational skills, with the ability to multi-task and set priorities.
  
  

Travel Requirements

This is a remote position and we prefer a candidate located in the Washington DC metro. Travel is not required.

WHY YOU'LL LOVE IT!

• Collaborative Environment - Collaboration isn’t a buzzword, it's the key to our success. You’ll seamlessly collaborate with our Engineering, Chief Technology Office, Chief Strategy Office, Sales and Marketing teams for precise alignment and propelling opportunities towards excellence.
• Integrity – Ethical standards are non-negotiable at Iron Bow. Upholding honesty and authenticity in every client interaction cements our reputation as a trustworthy partner.
• Transformation – Join us in redesigning the customer and employee experience, for unparalleled success.
• Thriving Culture – Our company culture isn’t just about work; it’s about promoting an environment where innovation flourishes, ideas are heard, and growth is supported. We value diversity, creativity, and foster an atmosphere that fuels your professional journey.
• Impactful Work - You'll be part of meaningful projects that make a difference.
• Innovation & Excellence - We're at the forefront of our industry, pushing boundaries and forward-thinking initiatives.
• Flexibility & Autonomy - We encourage our team members to excel and make decisions.
• Resources - Access the tools and support needed to succeed; we’re heavily invested!
  
  

OUR EQUAL OPPORTUNITY EMPLOYER COMMITMENT

Iron Bow Technologies is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Iron Bow are based on relevant business considerations, such as operational needs, job requirements and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity and/or gender expression, pregnancy, national origin, age, disability, status as a protected veteran or any other characteristic prohibited by law. Iron Bow will not tolerate discrimination or harassment based on any of these characteristics.