Sr. Workforce Management Analyst - (Reporting Concentration)
Belk
Charlotte, NC
See who Belk has hired for this role
The Senior Workforce Management Analyst is responsible for all aspects of the scheduling solution including configuration, management of the labor model, drivers, attributes, budgets, forecasts and plans using the Reflexis WFM system. This position interacts with all levels of the Organization which have an impact on store scheduling needs: BSS, DC, Division Office, Regions, and Stores.
Job Description
Essential Functions:
Job Functions
Supervisor
Sr. Workforce Management Manager
Supervises
None
Accessibility Guidelines:
Belkcareers.com is committed to making the on-line application experience easy and accessible to individuals with disabilities. We are constantly making improvements to comply with the spirit of the "Americans with Disabilities Act," and the Web Content Accessibility Guidelines. If any of the information on the belkcareers.com website is not accessible to you due to a disability, please contact us via email at HRSharedServices@Belk.com. Please provide the location of the inaccessible information and the format you wish to have the information presented and we will be happy to send it to you, either via your email address or a separate mailing address you provide. If you prefer, you may contact one of our friendly Shared Services representatives at 1-800-588-3700 and we will be happy to assist you with the application process.
We are an Equal Opportunity Employer:
Belk is an equal-opportunity employer committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, sex, gender identity, sexual orientation, hair style, hair texture, religion, marital status, pregnancy, national origin/ancestry, citizenship, physical/mental disability, genetic information, military/veteran status, or any other basis prohibited by law.
#IND3
Job Description
Essential Functions:
Job Functions
- Analyze the development of bottoms up build of store payroll budgets within Reflexis.
- Develop monthly support hours spread based on workload discussions.
- Load weekly staffing budgets for all doors into Reflexis to ensure timely and accurate schedule generation.
- Manage the trends to determine ideal spread of presell dollars to ensure that staffing meets customer demand/traffic leading up to big events.
- Analyze and report on results of test & learn/pilot projects that impact store staffing.
- Evaluation and simplify of all payroll budgeting and forecasting processes.
- Load quarterly store payroll budgets by account, by door.
- Advises stores on effective scheduling (e.g. staffing zone optimization, minimize edits, maximize effectiveness).
- Ensure that stores are hiring/staffing on matrix.
- Responsible for coaching store managers and lead schedulers on scheduling best practices and training them on process changes.
- Drive improvement in staffing and scheduling metrics by scheduling calls with bottom performing stores and regions.
- Visit stores, as needed, to provide training and coaching to store/regional teams.
- Build strong partnerships with Regional Operations Managers.
- Escalate staffing and scheduling concerns to Regional Ops/RVP and WFM leadership team.
- Completing the automation of standardized reporting initiatives for business groups.
- Interfacing with enterprise data warehouse systems.
- Ex. MicroStrategy, Oracle, etc.
- Leveraging business intelligence (BI) platforms.
- Ex. Tableau, Domo, Power BI, etc.
- Core competencies writing programming languages.
- Ex. Python, Java, C#, etc.
- Core competency Microsoft Suite products.
- Ex. Excel, Access, etc.
- Maintaining data consistency and accuracy.
- Will be required to run weekend AM reporting.
- Bachelor’s Degree or comparable experience.
- 5+ years of staffing analyst experience.
- Able to analyze large amount of data, draw conclusions & create an action plan to drive results.
- Proficient in Excel.
Supervisor
Sr. Workforce Management Manager
Supervises
None
Accessibility Guidelines:
Belkcareers.com is committed to making the on-line application experience easy and accessible to individuals with disabilities. We are constantly making improvements to comply with the spirit of the "Americans with Disabilities Act," and the Web Content Accessibility Guidelines. If any of the information on the belkcareers.com website is not accessible to you due to a disability, please contact us via email at HRSharedServices@Belk.com. Please provide the location of the inaccessible information and the format you wish to have the information presented and we will be happy to send it to you, either via your email address or a separate mailing address you provide. If you prefer, you may contact one of our friendly Shared Services representatives at 1-800-588-3700 and we will be happy to assist you with the application process.
We are an Equal Opportunity Employer:
Belk is an equal-opportunity employer committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, sex, gender identity, sexual orientation, hair style, hair texture, religion, marital status, pregnancy, national origin/ancestry, citizenship, physical/mental disability, genetic information, military/veteran status, or any other basis prohibited by law.
#IND3
-
Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Project Management and Information Technology -
Industries
Retail
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