Responsible for assisting with the day to day operation and direct supervision of assigned activities within the Starbucks outlet. Oversee overall department and/or shift(s) as assigned. Ensure daily operations and experiences meet guest expectations. Appropriately respond to and manage any escalated departmental concerns and guest and/or employee challenges.
Essential Functions And Responsibilities
Assist with training, developing, measuring performance, disciplining, and/or scheduling department staff, as assigned
Provide continual evaluation of processes and procedures and recommend methods to improve efficiency and service
Monitor staff to ensure outstanding guest service is being provided at all times and handle any guest concerns or complaints
Assist with reviewing and researching room financial reports, including reviewing the monthly profit and loss statements and payroll to ensure monthly budget requirements are achieved
Ensure that the outlet remains clean, organized and properly functioning, and that all equipment is properly maintained
Ensure health, safety and sanitation standards are followed at all times
Provide outstanding customer service in a timely manner to both guests and fellow employees
Perform other duties as assigned
Requirements
Qualifications
1 year of management experience in a high-volume café or coffee shop preferred
Starbucks certified preferred
Previous experience managing within a union contract preferred
Working knowledge of kitchen equipment and sanitation guidelines
Ability to effectively communicate and lead in small groups, as well as on an individual-basis
Effective leadership techniques, decision making, and statistical reporting/analysis skills
Strong computer skills (experience with Microsoft Word and Excel)
Prior experience with Infogenesis systems preferred
At least 21 years of age
High school diploma or equivalent
Bachelor’s or Associate’s degree preferred
Ability to effectively communicate in English, both written and verbal
Obtain and maintain all work cards as required by the company
Verify right to work in the United States
Work Cards
Health
Alcohol Awareness
Non-Gaming
Physical Requirements
Frequently push and/or pull up to 35 lbs.
Frequently lift and/or carry up to 35 lbs. at floor, knee, waist, and/or chest levels
Occasionally squat, kneel, climb, sit, and communicate via radio
Frequently distinguish between shades of color, taste, and use tools or equipment requiring a high degree of dexterity
Constant use of hearing and vision, walking, and standing
Work Environment Potential Conditions
Indoor
Noisy and smoky
Slippery surfaces and chemical agents
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Gambling Facilities and Casinos
Referrals increase your chances of interviewing at Golden Entertainment, Inc. by 2x