Senior Network & Cloud Recruitment Consultant at Franklin Fitch
💻 Position: Systems Administrator
🌍 Location: Remote - client site visits when needed - MUST be based in Tampa, FL
💵 Salary: $55,000 - $72,000
💼 Industry: IT Managed Services
⭐ Job Type: Full time, permanent position
Join a dynamic team as a Systems Administrator and be at the forefront of providing top-notch technical assistance to clients. This role is pivotal in ensuring the seamless daily operations of through both desk-side and remote support.
Responsibilities: As a vital member of an expanding team, you will take on a variety of engaging responsibilities, including but not limited to:
Key Duties:
Deliver exceptional customer service and technical support to resolve user issues efficiently.
Utilize phone, email, chat, and remote management tools to troubleshoot and resolve tickets.
Configure, test, install, and maintain servers, firewalls, workstations, and peripheral equipment.
Install software, patches, and updates on servers, workstations, and network devices.
Act as an escalation point for Tier 1 issues and mentor junior engineers in troubleshooting techniques.
Provide on-site technical support as needed.
Lead the design, planning, and implementation of technology projects.
Assess business impact of requests, gather necessary information, and escalate when required.
Analyze support needs, modify systems based on customer requests, and implement solutions.
Communicate technical concepts clearly to non-technical users.
Document internal and customer knowledge accurately and promptly.
Qualifications and Requirements:
3+ years of experience troubleshooting server and network issues.
3+ years of experience supporting physical and virtual server and network hardware/software.
Proficient in Active Directory, Exchange, M365, and Azure AD.
Strong knowledge of security technologies, best practices, and vulnerability remediation.
Experience with network management, including routers, switches, access points, and firewalls.
Excellent troubleshooting and problem-solving skills (IP routing/network experience preferred).
Exceptional communication skills, both written and verbal.
Highly organized with the ability to prioritize tasks and work independently.
An associate or bachelor’s degree in Computer Science or a related field is a plus.
IT Certifications (CCNA, MCSA/E, Azure, MS365) are highly desired.
MSP experience is highly desired.
If you’re passionate about technology and eager to make a significant impact, we want to hear from you! Apply now and take the next step in your career.
Seniority level
Associate
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
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