System Engineer

Why should you choose us?

Are you interested in working for a Global Leader in E-commerce? Are you excited about working on highly scalable platforms and applications that are accessed by millions of users every day? If so, read on to find out more about the opportunity.

Rakuten Symphony is a Rakuten Group company, providing global B2B services for the mobile telco industry and enabling next-generation, cloud-based, international mobile services. Building on the technology Rakuten used to launch Japan’s newest mobile network, we are taking our mobile offering global. To support our ambitions to provide an innovative cloudnative telco platform for our customers, Rakuten Symphony is looking to recruit and develop top talent from around the globe. We are looking for individuals to join our team across all functional areas of our business – from sales to engineering, support functions to product development. Let’s build the future of mobile telecommunications together!

About Rakuten Rakuten Group, Inc. (TSE: 4755) is a global leader in internet services that empower individuals, communities, businesses and society. Founded in Tokyo in 1997 as an online marketplace, Rakuten has expanded to offer services in e-commerce, fintech, digital content and communications to approximately 1.5 billion members around the world. The Rakuten Group has over 27,000 employees, and operations in 30 countries and regions. For more information visit https://global.rakuten.com/corp/.

Responsibilities:

• Maintaining lab network including VPNs, router, servers and other physical hardware.
• Oversees, plans and implements changes to infrastructure with the goal of enhancing performance.
• Oversees the performance of day-to-day operational support for server, storage or network infrastructures.
• Oversees storage and server data backup, data migration and disaster recovery operations.
• Oversees software and operating system upgrades and track system licensing.
• Oversees the configuration of security settings or access permissions for groups and individual.
• Documents complex procedures and complex troubleshooting procedures related to systems/networks software and hardware.
• Install and configured network equipment.
• Monitoring systems to improve network performance for all systems.
• Troubleshooting, resolving, and communicating networking issues to other employees and or management.
• Maintaining current knowledge and understanding of security and networking best practice to offer best solutions and protection to company systems.
• Knowledge of IPv4/IPv6 .
• Monitor and manage all installed systems and infrastructure.
• Maintain and supervise inventory.
• Experience with virtualization (e.g., VMware, Hyper-V etc.)
• Cloud experience (AWS, GCP, Azure etc.)
• [ Added advantage] Ability to code in scripting languages ( e.g.. Bash, Python or PowerShell).

Qualifications:

• Knowledge of networking/wireless components and terminology.
• Knowledge of mobile device configurations and troubleshooting.
• Bachelor's Degree in Information Systems or related field or equivalent work experience.
• 5 or more years of demonstrated experience with desktop support/imaging.
• Experience with scripting languages such as BASH, PowerShell or python.
• Experience with reporting technologies in configuration management systems.
• Excellent problem solver; able to prioritize and coordinate between tasks.

RAKUTEN SHUGI PRINCIPLES:

Our worldwide practices describe specific behaviours that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

• Always improve, always advance. Only be satisfied with complete success - Kaizen.
• Be passionately professional. Take an uncompromising approach to your work and be determined to be the best.
• Hypothesize - Practice - Validate - Shikumika. Use the Rakuten Cycle to success in unknown territory.
• Maximize Customer Satisfaction. The greatest satisfaction for workers in a service industry is to see their customers smile.
• Speed!! Speed!! Speed!! Always be conscious of time. Take charge, set clear goals, and engage your team.

The successful applicant for this role will be eligible for health, vision, dental insurance, 401k matching, PTO and other employee benefits as the company implements.

Rakuten is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. Women, minorities, individuals with disabilities and protected veterans are encouraged.