System Support Specialist

As a 100% Employee-Owned company, Robert E. Mason & Associates, Inc. believes our Associates are the foundation of both our customers’ and our success. Our strong company culture, and belief in continued investment in our Associates, has helped us realize long Associate tenures, as well as long lasting relationships with our customers. Under the Robert E. Mason & Associates, Inc. umbrella there are two divisions: R.E. Mason and Apperture Solutions.

R.E. Mason is an Emerson Impact Partner covering North Carolina, South Carolina, and Virginia. Emerson is the global leader of process systems and solutions. R.E. Mason provides industry-leading process equipment and service for process control, automation, safety, and reliability. The industries served include Chemical, Pharmaceutical & Life Sciences, Power & Utilities, Food & Beverage, and Pulp & Paper.

Apperture Solutions is a technology independent, professional consulting, and implementation services firm. Apperture Solutions offers Data Enablement, Production Optimization, Operations Management, and Other Value-Added Services. Apperture Solutions partners with other providers to offer our customers the technologies and solutions that fit their needs.

What R.E. Mason Offers Associates

R.E. Mason is a 100% employee-owned company that offers a comprehensive, industry leading benefits package to all eligible Associates:

• Participation in the Employee Stock Ownership Program (ESOP)
• Retirement plan, including a Safe Harbor contribution
• Medical / Dental / Vision Insurance
• Employer paid Life Insurance and Long-Term Disability Insurance
• Generous paid leave options that include vacation time, sick leave, personal leave time, R.E. Mason Way Half Day, paid Jury Duty, and paid Bereavement Leave
• Paid company holidays
• Career Development Program
• Retirement and Financial Wellness program
• Employee Assistance Program (EAP)
• Alternative/Hybrid Work Schedules
  
  

General Description

We are currently offering an opportunity for a System Support Specialist in our fast-paced, customer orientated Lifecycle Services team. The successful candidate would assist our Control System engineering customers and project teams in the development, delivery, on going maintenance, and optimization of state of the art process control solutions for R.E. Mason’s industrial customers. This is a customer facing position requiring travel to our customers’ manufacturing sites to help commission and maintain their control systems. Candidates must be able to work with customers in a professional manner while working under pressure during process startups and while troubleshooting issues. Typically, scopes of work include performance audits, performing cybersecurity assessments, monthly/quarterly system patching, network and system administration and support.

Specific Responsibilities

• System Performance Audits on customer systems
• Cyber security audits
• Performance/Cyber audit remediation.
• Microsoft patching of customer systems
• Application Hotfix installation of customer systems (DCS/PLC/Etc.)
• Endpoint Security design/install
• Endpoint Security definition updates
• Knowledge base article review and remediation.
• Troubleshoot and install Microsoft operating systems.
• Troubleshoot computer related problems
• Backup and recovery design, implementation, and routine testing.
• Troubleshoot and install networks (hardwired and wireless)
• Setup Active Directories, Terminal Services and User Accounts
  
  

Required Competencies

• Ability to meet project team commitments and deadlines.
• Ability to work independently and as part of customer project team.
• Ability to provide clear and timely written documentation including field service reports, project updates, and time and expense reports.
• Excellent oral and written communications.
• Desire to participate in on going learning (latest technologies).
• Ability to transition back and forth between several tasks.
• Knowledge of Industrial Safety Practices and PPE
• Be a United States Citizen with a valid driver’s license.
  
  

Required Education And Experience

• Associate degree in cyber security, computer technology or similar technical degree
  
  

Preferred Experience/Competencies

• Experience with GXP practices.
• Self-Starter
• System Administration Capabilities
• Troubleshoot Microsoft Operating Systems
• Troubleshoot Computer Related Issues
• Networking and Switch Configuration (Fortinet/Hirschmann/Etc.)
• CompTIA or similar certifications
• Backup & Recovery Solutions
• Cybersecurity Best Practices and Implementation
• Virtualization (Hyper V/VMWare/Etc.)
• Firewall implementation.
  
  

RE Mason Company is a federal contractor and, as such, is required to solicit the race, gender, disability status and protected veteran status of candidates. Thus, you are required to answer self-identification questions as part of your application process. These questions are part of RE Mason’s Affirmative Action Plan and the completion of these questions will not have any effect on any consideration of your application materials.

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and need to request an accommodation in order to apply for a position with RE Mason, please call our office at (704) 375-4465.