Direct message the job poster from Agility Partners
Susie Allen
Delivery Manager at Agility Partners
Agility Partners is seeking a qualified Technical Support Analyst to fill an open position with a Fortune 500 company based in the greater Connecticut area. Join the dynamic Global Experience and Identify organization within Technology Experience Services, where you'll collaborate closely with various specialized technology teams to provide exceptional colleague support. As a Technical Support Analyst, you'll serve as a technical representative in-store, working directly with colleagues to troubleshoot and resolve hardware issues, provide training, and ensure inventory management. This role offers the opportunity to work alongside experienced technicians, contribute to process improvements, and stay updated on emerging technologies, all while fostering a positive and colleague-focused environment.
In this role you will:
Provide excellent colleague support for all technology products and services, resolving issues promptly or escalating as needed.
Troubleshoot colleague hardware issues, including Windows, MAC, and cellular devices.
Collaborate with technical staff to provide input and solutions, ensuring effective problem resolution.
Manage inventory of technology products and peripherals, forecasting needs and ensuring timely delivery and availability.
The Ideal Candidate
Broad knowledge of multiple technologies and platforms.
Excellent oral and written communication skills, with the ability to work effectively with colleagues and technical staff.
Strong analytical skills, sound judgment, and customer-centric approach, with empathy for colleagues' situations.
Ability to multitask and handle multiple lines of business with minimal supervision.
Reasons to Love It
On site position in Bloomfield, Connecticut
Opportunity to join a dynamic team at the forefront of technology innovation, providing exceptional colleague support and shaping the future of customer experience
Culture-focused company focused on customer-first and a growth mindset
Great resume builder – gain experience with a Fortune 15 company
Medical, Dental and Vision plans (PPO and HSA plans available); Individual and Family coverage offerings
Long and short term disability coverage
401(k)
Seniority level
Entry level
Employment type
Contract
Job function
Information Technology, Customer Service, and Analyst
Industries
IT Services and IT Consulting and Hospitals and Health Care
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