Technical Writer
Job Title – Technical Writer
Job Location -100% onsite in Bristol CT- NO RELOCATION CANDIDATES ALLOWED CANDIDSTES MUST BE LOCAL -
Duration - 6 Months+
Visa -Any Visa except H1B,cpt
Mode Of Interview - Phone/Skype
Note - Need LinkedIn
Job Description –
ABOUT THE ROLE:
Additional Information Must be able to go into office 4 days a week
As a Creative Technical Writer within Technology, your role is pivotal in crafting and maintaining high- quality documentation that resonates with our corporate content and usability standards. Our documentation significantly reduces support costs and improves operating efficiencies by preventing incidents, minimizing tickets, empowering teams with the knowledge to resolve issues efficiently and have a clear understanding of day-to-day workflow process and tooling. Currently, our documentation sprawlsacross various sources and, in some instances, calls for greater accuracy and consistency, with a substantialportion awaiting completion and updates.
Basic Qualifications Develop and implement high-quality, standardized templates and innovative approaches/processes for documentation libraries and related articles, ensuring a harmonized user experience across teams.
Job Location -100% onsite in Bristol CT- NO RELOCATION CANDIDATES ALLOWED CANDIDSTES MUST BE LOCAL -
Duration - 6 Months+
Visa -Any Visa except H1B,cpt
Mode Of Interview - Phone/Skype
Note - Need LinkedIn
Job Description –
ABOUT THE ROLE:
Additional Information Must be able to go into office 4 days a week
- Visualization experience
- Strong written communication skills
- Experience maintaining style guides and documentation is ideal 4) Must be able to write knowledge based articles
As a Creative Technical Writer within Technology, your role is pivotal in crafting and maintaining high- quality documentation that resonates with our corporate content and usability standards. Our documentation significantly reduces support costs and improves operating efficiencies by preventing incidents, minimizing tickets, empowering teams with the knowledge to resolve issues efficiently and have a clear understanding of day-to-day workflow process and tooling. Currently, our documentation sprawlsacross various sources and, in some instances, calls for greater accuracy and consistency, with a substantialportion awaiting completion and updates.
Basic Qualifications Develop and implement high-quality, standardized templates and innovative approaches/processes for documentation libraries and related articles, ensuring a harmonized user experience across teams.
- Align knowledge articles and other written documentation with the DE&E Technology Application and Service Portfolio to expedite the discovery of essential information during incidents, changes, and problems.
- Take ownership of crafting and developing processes and documentation for all disciplines within IT Service Management, and related tooling platform, while playing a pivotal role in the triumph of these services.
- Collaborate closely with directors and service owners across DE&E Technology, ensuring that documentation articles/artifacts align seamlessly with strategic goals and initiatives.
- Outstanding written English skills.
- Familiarity with support documentation and knowledgebase articles.
- Experience using:
- Confluence
- SharePoint O365
- ServiceNow Knowledgebase
- Strong communication and interpersonal skills.
- Bachelor’s degree and/or comparable military/civilian work experience.
- Experience in streaming media or media-oriented organizations.
- A proven track record in aligning documentation with the goals and initiatives of technology services.
- Demonstrated ability to innovate and create compelling, user-friendly documentation.
-
Seniority level
Entry level -
Employment type
Full-time -
Job function
Marketing, Public Relations, and Writing/Editing -
Industries
IT Services and IT Consulting
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