Technology Support Analyst

Are you looking for a dynamic work environment? Are you excited about the prospect of joining a progressive and innovative firm? We have the perfect role for you if you have previous IT or analysis experience.

The Technology Support Analyst will support stakeholders using our 3rd party and internally developed technologies. This role will report to the Manager of Internal Applications Support and work closely with our internal stakeholders to support these various products. The ideal candidate understands our technology stack and procedures and can rely on extensive experience and judgment to problem-solve issues. As a member of the Internal Applications Team, this individual will be a strong collaborator with a hands-on approach, taking ownership of Internal Applications technology support tickets to support the growth and scale of our North American distribution channels.

Compensation: $23.79/hr

Availability: Monday - Friday, 8am - 5pm. This role is set to start ASAP and run for 6 months with a strong possibility of being extended.

Duties & Responsibilities:

• Provides a superior customer support experience for all users.
• Maintains documentation for each incident or request and escalates complex problems to the next level of support per documented procedures.
• Effectively works with Internal/External Customers, Service Desk, Product Development, and Technical Services personnel.
• Respond to and resolve inquiries and requests for 3rd Party/Internal Technologies assistance.
• Logs and tracks problems; reviews problem-tracking databases
• Other duties as assigned.

Qualifications:

• A bachelor's degree in information systems or financial technology is preferred.
• One or more years of IT support experience required OR equivalent combination of education and experience.
• Strong credibility and interpersonal skills; ability to work with a diverse team across the US.
• Excellent verbal and written communication skills.
• Experience in supporting sales organizations, sales processes, sales methodologies, and strategy and can be a trusted advisor to leadership.
• Ability to build strong working relationships with cross-functional teams and stakeholders to ensure the sales organization's efficient operation and success.
• Passion for problem-solving and the ability to follow a defined process is a must.
• IT support/help desk/desktop support: 1 year
• Customer service/customer support: 1 year
• Working knowledge of the following Technologies or Equivalent: Salesforce, Drift, Outreach.io, Dialpad, KornFerry Sell, Docusign, & Raydiant (FKA Hoopla)

CampusPoint is an Equal Opportunity Employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

If you need assistance or an accommodation due to a disability, you may contact us at hr@campuspoint.com or 1+206-783-9200 (ask to speak with an HR representative). The process is outlined in CampusPoint’s ADA Policy .