Tenant Coordinator

Firm Overview

Rockhill Management, L.L.C. (“Rockhill”), an affiliate of Rockpoint, is a dedicated property services management company that serves commercial and residential properties in select markets throughout the United States. Rockhill employs a responsive, tailored approach and the most current technologies to property and relationship management in order to deliver customized service, premium amenities, and intentional communities across Rockpoint’s portfolio. Since inception, Rockhill has provided property management, project management, and other services to properties representing approximately 49.1 million square feet.

Position Overview

Rockhill is seeking a Tenant Coordinator to support the General Manager/Property Manager in managing the properties, including building operations, financial activities, and amenity related items. The Tenant Coordinator will provide superior service to tenants and property owners.

Essential Duties And Responsibilities

• Act as the first point of contact for the management office
• Answer and direct all calls coming into the management office’s main line
• Provide direct administrative support to management staff, engineering, security, and janitorial teams including ordering supplies, maintaining files, producing and distributing forms, etc.
• Oversee and calculate all tenant billings including utilities, work orders, purchases, and miscellaneous service requests
• Prepare and review monthly rent statements for accuracy
• Ensure all invoices for the property are coded and processed
• Communicate with building tenants and vendors
• Maintain online work order and visitor entry software
• Coordinate tenant move-ins and move outs, including loading dock and freight reservations
• Maintain proper documentation for Certificates of Insurance for both tenants and vendors
• Review tenant requests daily, working with building staff to resolve issues in a timely manner
• Assist with scheduling and contracting vendor work throughout the building, accurately communicating impacts to tenants
• Support building, tenant, and outside user group events by coordinating with vendors, facilitating room setups, assisting with catering orders, and executing other logistics as needed
• Conduct facility inspections within the property
• Additional related duties as needed
  
  
  

Required Skills

• Excellent written and oral communication skills
• Ability to use discretion and a high level of professionalism
• Critical thinking and a solutions-oriented approach
• Demonstrated ability to succeed in high-pressure environments
• Customer service orientation
• Superb organizational skills with the ability to multi-task and prioritize duties
  
  
  

Qualifications

• Bachelor’s degree
• Experience in commercial real estate/property management preferred
  
  
  

Rockhill Management, L.L.C is an equal employment opportunity employer. All employment decisions and personnel actions at Rockhill are administered without regard to race, color, religion, creed, national origin, ancestry, gender, age, disability, sexual orientation, gender identity and expression, genetic information, veteran status, military service, or any other category or class protected by federal, state, or local laws. Rockhill is committed to diversity in its most inclusive sense.