The Client is seeking a highly skilled and experienced Vendor Operations Manager to support the Client’s Product Quality Experience & Vendor Management teams through the governance of vendor resource access to Client tools, database management, coordination of vendor business reviews, and ensuring compliance with all corporate and team training requirements. The ideal candidate will have a strong background in vendor and project management, excellent communication skills, and the ability to work well under pressure.
Responsibilities
Vendor Worker Access Management & Onboarding
Coordinate the onboarding and offboarding of Vendor Workers on Client’s proprietary tools and corporate systems by working closely with Vendor Companies and the Client Contingent Workforce team in compliance with company policies.
Maintain a large database of approved, active Vendor Workers and support their periodic systems access renewals.
Develop and manage a comprehensive database containing information of all vendor workers ensuring the database remains up-to-date with any cost center, CWAM, product area or similar modifications.
Review, prioritize, and track progress of issues that affect vendor worker tooling access.
Stay up-to-date via internal discussion and collaboration groups on Client’s evolving policies and training applicable for vendors.
Vendor Performance Management & Operations
Coordinate business review meetings (QBR & MBR) with vendor contacts and internal stakeholders.
Working with vendors to ensure all assignments are understood, timelines are followed, and deliveries completed correctly and on time
Using google suite tools, create surveys and compile results; create presentations.
Develop a system to record and maintain outcomes and related follow-up actions.
Implement process modifications as per action items and follow-ups identified.
Support and collaborate with internal cross-functional teams and stakeholders (Program Management, Product Quality and Experience, Engineering, etc.) to achieve mutual goals.
Business Management
Support the preparation of various reports related to headcount, purchase tracking, budget transfers across different product teams, cost savings through the use of accurate tracker documents.
Facilitate the creation of Purchase Requests/Orders and follow up with relevant teams to resolve any issues that may arise.
Ensure compliance of vendor invoices and oversee the process of checking, approving, and tracking them using a tracker document.
Maintain updated vendor cost sheets.
Process Improvement & Documentation
Improve and optimize internal and external end-to-end processes and workflows related to vendor onboarding, resource management, budget transfers; maintain proper documentation.
Create and update 'how-to' guides for the PQX Wiki page, including any new or improved processes.
Work with internal tooling teams to document issues and potential improvements to vendor tooling infrastructure.
Record and address lessons learned from past issues.
Ensure standardized file formats and folder structure are maintained.
Key Skills
Strong attention to detail to effectively analyze existing processes for improvement opportunities and create accurate, comprehensive, and consistent process documentation.
Self-motivated with strong problem-solving skills
Excellent organization and planning abilities
Strong financial management skills and ability to analyze complex data to support making informed business decisions
Proficient in database management (online and offline types)
Strong verbal and written communication skills
Ability to prioritize, escalate, and solve problems efficiently
Familiarity with Microsoft Office and G Suite
Minimum Qualifications
5+ years of experience with vendor and/or project management
Experience in financial management with a strong background in budgeting, forecasting, and financial analysis
BA/BS in relevant discipline
Ability to communicate clearly and efficiently
Ability to stay focused under pressure, prioritizing and managing multiple projects simultaneously in a fast-paced environment
Excellent MS excel skills
Preferred Qualifications
Experience working in business process tools
Familiarity with Client Platforms (i.e. Facebook, Instagram, Messenger and Oculus)
Data analytics and visualization
Active directory experience
CPRA: The Company is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAhr@spectraforce.com .
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Staffing and Recruiting
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