Vice President, Sales Development

Ready to be a Titan?

ServiceTitan is the world’s leading all-in-one software for commercial and residential businesses. Our sales team plays a critical role in showing potential customers how our technology is not only able to transform business but also lives. The first step in the customer journey begins with our Sales Development team.

As VP of the Sales Development Organization you will play a critical role in driving high quality pipeline for both inbound and outbound channels. You will own the development of people, processes and technology needed to ensure that Sales Development Representatives spend most of their time having meaningful conversations with high quality prospects. This position offers an outstanding and exciting opportunity to craft the future of how ServiceTitan will generate sales pipeline.

What you’ll do:

• Have complete ownership over shaping and driving Sales Development strategy and processes within your organization to impact short and long-term goals
• Deeply understand organizational drivers and proactively highlight areas for improvement across multiple channels (inbound, outbound, events, etc.) and create solutions to address pain points.
• Serve as a mentor for your Senior Managers and front-line managers and be a steward of the ServiceTitan organization.
• Measure and hold accountable Sales Development Senior Managers and Manager performance
• Proactively identify and institute creative methods for improving conversion rates and reducing Sales Cycle
• Report to Sales, Marketing and General Manager leadership on operational and financial KPIs
• You will work closely with our SVP, Worldwide Sales, Head of Marketing, and leaders across the GTM function to define, provide insights, and support execution of our pipeline creation motion
• Develop and implement programs to help motivate, incentivize, and drive higher performance throughout your team
• Collaborate with People Ops and Enablement to drive retention, maintain headcount, and onboard successful new Team Members
• Collaborate cross-functionally with other department leaders to raise organization efficiency and effectiveness
• Meet and exceed your team's monthly sales goals
  
  

What you’ll bring:

• 12+ years relevant experience, and at least 8+ YOE in GTM Operations leading sales managers/sales development teams for a technical product or SaaS company
• Proven experience leading revenue program initiatives (e.g. Sales Development etc.)
• Proven ability to execute in a dynamic business environment: prioritization of deliverable and tasks, sound business judgment, influencing stakeholders, taking ownership leading data-driven analyses, and influencing results
• Demonstrated ability to drive a strong and efficient operating rhythm and governance
• Leadership: ability to motivate and manage a team of Sales Dev Senior Managers and first-line Managers to exceed team performance and provide professional development
• Experience in a rapidly growing organization
• Previous experience leading and developing top talent
• Cross-functional collaboration: receive buy-in and trust with Sales Leadership, work with Leadership business wide on process improvement, statements of work, and process optimization
• Short-term / Long-term Strategy: implement strategy to exceed monthly goals with ability to plan ahead to exceed annual goals through headcount and team performance
• Performance management: provide specific, actionable feedback for SDR Sr. Manager and Manager direct reports as well as identify and reinforce key traits that drive positive results in order for SDRs to exceed team and individual quotas
• Budgeting / Comp: partnering with Finance, Rev Ops and Sales Leadership in tracking against budget as well as solutioning team needs
• Teamwork: partner with other managers ensuring alignment across department, cultivate team dynamic within own team, and foster teamwork across leadership
• Precise Forecasting: demonstrated ability to forecast performance across all sales channels with 90% accuracy
• Public Speaking: run SDR Manager and SDR team trainings, bootcamps and segment meetings
• Scripting: iterate and improve messaging across channel with a metric driven approach
• Compliance Management: ensure compliance across all channels for SFDC, SLAs and talk-tracks
• Project Management: development of bootcamps, framework for professional development and upleveling skills for SDR promotions
• Experience growing and scaling a successful sales development team in a fast growth environment
• Experience with Salesforce.com and lead qualification and prospecting-related applications
• Enthusiastic leader with the ability to inspire others
• Deep understanding of generating pipeline through outbound activity
• Consistent track record of quota overachievement in teams that reported to you
• Must be a self-starter who enjoys working in a fast-paced, collaborative, and innovative high-growth environment
  
  

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
  
  

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $219,000 USD - $274,000 USD + commissions. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes equity and a holistic suite of benefits.