The Wellness Consultant (WC) will be responsible for the daily front desk functions including but not limited to; checking clients in and out, membership sales, cash handling, customer service, obtaining vital signs and disconnecting IVs at our Flagship locations. The WC will report directly to the Clinic Manager and work in conjunction with our Hydrocare Providers (Registered Nurses).
We are currently seeking an outgoing individual with CNA, Medical Assistant, EMT, front desk or sales experience. Candidate must possess tremendous multi-tasking skills and be very flexible. Outstanding organization and computer skills are a must. We believe in creating a transcendent experience for our customers and for you. We go above and beyond to take care of the people that are a part of the Vida-Flo experience and you should want to as well.
Essential Duties And Responsibilities
Participate in the daily business cycle of the clinic through front desk operations, customer service, sales building, teamwork, and clinic upkeep/maintenance
Ability to discuss and sell membership packages available to clients
Promote the company’s products/services addressing or predicting clients’ objectives
Provide trustworthy feedback and after-sales support
Build long-term relationships with new and existing customers
Focus on the Company's Core Values in decision-making
Obtaining Vital Signs
Disconnecting IVs (If certified)
Job Specifications
Minimum
The candidate should have experience in the medical, retail, fitness, or restaurant industries
Reliable transportation to/from the clinic and local areas for offsite events and/or house calls
Preference will be given to candidates with previous customer service, medical or spa related experience
Skills And Abilities
Excellent communication skills (verbal and written)
Ability to prioritize assignments and projects in an efficient and timely manner
Ability to keep calm and focused under stressful situations including customer facing, medical emergencies, and product/staff shortages
Moderate computer skills including knowledge of MacOS, Apple iOS, Microsoft Office, Google Docs. Experience with online based software Booker, Gusto, Squareor Deputy is a plus
High energy with great history and expectations of success without a fear of failure
Ability to calmly and rationally communicate and handle disgruntle client complaints